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Move all files and folders from one Dropbox account to another as admin.

We acquired a company that was also using Dropbox and I need to move all the content from that account to our main account and delete that account. There are only 10 users in the account and as Admin I have been tasked with moving everything. I tried doing it using the share folder between the 2 accounts, but I am unable to update the folder permissions in the new location. The majority of the folders I'll be moving are owned by the Team. How can I update the permissions so everyone can edit and use the folders in the new location? I do have the ability to log in as the user since we upgraded both accounts to Business accounts. I need to do this over the weekend so any help would be appreciated.

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Megan

Hey @Vmanda, I definitely see where you're coming from and I'm going to note everything.

Our main goal is to listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine.

As an alternative, you can also check this Help Center article if you wish to merge the two teams together. Or, you could always call our Support and ask them to assist you while you follow the steps on your end, in order for them to guide you and check what you could do differently.

I hope this clarifies!

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Megan

Hey @Vmanda, let's jump right into this!

If I understand the situation correctly, it sounds like you're using a Business team on your end.

What is a little unclear is if the Dropbox account you're talking about is part of your Business team, or not. Is it a separate account or a member of your Business team? Would you mind clarifying?

In regards to shared folders, keep in mind that you'd need to have access to the shared folder's owner, in order to pass ownership to the Dropbox account you wish.

Keep me posted, and we'll take it from there!

Vmanda

Hi Megan,

We have 2 completely separate Dropbox accounts. Company A & Company B. I am admin on both accounts but with different email addresses. I need to move everything from Company B into Company A Dropbox and give access to shared files to the correct users.

Megan

Hey @Vmanda, in that case you can continue sharing folders between accounts, until everything is transferred from account B to account A.

Once you do that, you can follow these steps in order to change the permissions of each folder.

Vmanda

Thank you Megan,

When I tried moving the content from Company B to Company A using a Shared Folder, I am unable to add anyone from Company A to that folder. I get a message that only the owner can add peo[le to the folder. When I look in Company B, I see that the files are owned by the Team. I'm not sure how to make myself owner of the files or at least give me the access so I can add users when I move the content to Company A

Megan

Hey @Vmanda, are we referring to team folders, or simple shared folders?

Do you have the option to access the owner's account, and change the ownership and permissions?

Vmanda

Hi Megan,

I'm not entirely sure. They are Team folders, and the access report says they are owned by the team but I don't know what to do with that information. I can use the log in as user feature and I tried that with one of the users but I still wasn't available to add any other users to the shared folder. I've added images below to show the message I get when I try and add users to the shared folder in Company A as well as the owners of the team. I have been trying to move this data all weekend, it is incredibly frustrating.

Walter

Hey @Vmanda - have you been able to confirm the owner of the folder you'd like to move on your end?

Also, are you doing this via the Admin Console or from your homepage?

Vmanda

It just tells me that the folders are owned by the team. I've tried this from both my home page and from the admin console. I did the whole create a shared folder, shared it with myself at Company A and when I opened it in Company A I do not have the permissions to manage membership of that folder. I just ended up downloading each individual folder as a zip file, extracting it and than copying it to the Company A Dropbox account and adding folks back to the folders they need access to. Luckily it's not a very large dropbox account that I'm moving the stuff from. What is annoying is by downloading all the data and than copying it to Dropbox, all of my dates are today's date, not happy about that. I really don't understand why this isn't a simple straightforward process. I really have a tough time understanding and working with the permission structure in Dropbox. Nothing seems to be easy.

Megan

Hey @Vmanda, I definitely see where you're coming from and I'm going to note everything.

Our main goal is to listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine.

I hope this clarifies!

Vmanda

This merge was exactly what I needed, I've been searching dropbox help for 2 weeks trying to figure this out, it was definetly hidden!

Vmanda

I spoke with customer service on Wed. Explained everything i needed, they said all was good. I scheduled with my team to begin the merge this morning and believe it or not, the merge will not go through, apparently my version of Dropbox business doesn't support team merges. You would think they would have mentioned that on Wed. I spoke to customer service again and now I have to wait for this to be escalated and their is no way to contact that team other than via email. so I have to wait, this is the second weekend in a row that I've had to ask my team to stay out of their files and this will be the second week in a row that I have to tell them, just kidding, we still haven't done it. I also had to purchase additional licenses in order to accommodate the merge so I'm again being charged for licenses that I'm not using. My ticket number is 23879768. Quick question, does Dropbox just go out of their way to make things difficult, because I am wasting a ridiculous amount of time and money trying to merge 2 accounts.

Megan

Hey @Vmanda, thanks for the heads up!

I just checked and it seems that the agent working on your case, just escalated your case.

I also left an internal comment there. If you need something else, please let me know and I will be more than happy to help every step of the way!