File keeps being moved into the parent folder instead of the subfolder on the website

Question

When moving an online file from one directory to another directories sub-directory, often times (not always) the file will end up in the root dir and not the sub-directory that was selected.

Example: Move file /examples/myfile.txt to /new-example-folder/text-files/myfile.txt often times "myfile.txt" will end up at /new-example-folder/myfile.txt and not the sub-folder "text-files".  No Error message is ever given so I don't believe an error is triggered.

I have provided screenshots to demonstrate this issue, they can be viewed here,  removed

Hoping that the Dropbox Support team will see this an fix the issue or someone could share a work-around to the issue.  We depend on the organizing of our data critically and this issue has definitely slowed us down on many occassion.

BUser2024 · Answer

Megan,

Since this doesn't happen every time we move a file we had to take a few days to test the Edge browser.  So far we have not been able to trigger the issue in Edge.

To clarify, it will happen to a random file we are attempting to move. but it always puts the file into the root and not the sub dir __Site Visits instead of __Site Visits/Import-into-Goodnotes when the issue occurs.

We will continue to test in Edge.

Megan · Answer

Hi @BUser2024, thank you for clarifying!

Do you notice this behavior with random files, and folders or when you try to move content to this specific path?

Also, I'd like for you to maybe check with a different browser, and see if the same thing happens there. It'd help us narrow it down, and check if this is a browser-specific cause behind it.

BUser2024 · Answer

Hi Nancy, thank you for your response.  Sorry for the confusion, I have added step numbers to the images in order to put them in the correct order.

What we are doing is starting in the sub-directory /__Site Visits/Admin and attempting to move a file in that directory to /__Site Visits/Import-into-Goodnotes and "Sometimes," not all the time, the file ends up at the root of /__Site Visits instead of the selected folder "Import-into-Goodnotes"

Hope that clarifies the issue.