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Recent issues with Dropbox integration in Salesforce?

Has anyone had any recent issues with the Dropbox integration for Salesforce? We've been using it successfully for 8+ years, and it stopped working just last week. We (all users) are getting the following message when Salesforce tries to connect, and Dropbox has been unable to help:

Script-thrown exception

An unexpected error has occurred. Your solution provider has been notified. (Dropbox_for_SF)

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bfluckiger

The latest Dropbox update for Salesforce in the AppExchange did resolve my issues (1.704). I just installed a few minutes ago, and so far, so good. Hopefully no new issues were introduced with this update

All comments

Walter

Hi there @bfluckiger - thanks for bringing this to our attention.

Since you've already contacted our support team about this, could you share your ticket ID so that we can look it up in our system as well?

Thanks!

bfluckiger

It's Ticket #23734108

Walter

Thanks for the ticket number @bfluckiger

I was able to locate it in our system and passed your comments on to the experts who are looking into your case.

They'll be getting back to you soon, but please let us know if you have anything else to add in the meantime.

daniela_cl

Hello! Our company is having the exact same problem since yesterday. Were you able to solve it?

We created a case with Dropbox as well but they haven't fixed it yet.

Thank you,

Daniela

Walter

Hi @daniela_cl - sorry to hear about this.

Can you send us your ticket number so that we can look it up in our system?

daniela_cl

Hi Walter, our ticket is #23800534.

isdhelp

Hi have you heard back on this we have the same problem

Walter

Thanks for the ticket ID, Daniela.

I've located it in our system and passed your comments on to the expert who's handling your case.

They'll be getting back to you soon, but please let us know if you have anything else to add in the meantime.

As for you @isdhelp - did you reach out to our support team for further assistance perhaps? If so, please let us know your ticket ID so that we can have a look too.

Jeff S.63

Any update on this issue, we are having the same problem. Already submitted a case to support but haven't heard back yet.

Walter

Thanks for the nudge on this @Jeff S.63 - could you share your ticket ID so that we can check it on our end too?

camelokaue

Since yesterday, dropbox decided to stop our operation, we are completely impacted and having several problems, I opened Ticket #23803350 but so far I have not received a response or solution

camelokaue

Since yesterday, dropbox decided to stop our operation, we are completely impacted and having several problems, I opened Ticket #23803350 but so far I have not received a response or solution

Walter

Thanks for the ticket ID @camelokaue - I've just found it in our system and I can see that a member of the team is working on it.

They should be getting back to you soon, but do let us know if there's something else you'd like to add.

jlw787s

We are having the same issue and are at a standstill with the only response from Dropbox coming at 3 am CST. I have called twice to escalate but have yet to hear anything else on it, ticket 23799690. Extremely frustrating...

Megan

Hey @jlw787s, thanks for posting here!

I was able to locate your ticket number, and raised the priority to "High" in order to expedite the case.

However, keep in mind that our specialized agents require more time in order to look at certain cases, and they have up to 24 hours in order to reply back.

If you need anything else, I'm here!

Image Locations

We are experiencing the same issue with our Salesforce account while using the Salesforce Dropbox package. This is an urgent matter, and we have not found a solution. We contacted Salesforce, and they informed us that the package is maintained by Dropbox, so they are unable to assist further.

Ticket number: 23801112

Megan

Hi @Image Locations, thanks for the heads up!

I was able to locate your ticket number reference, and leave an internal note there.

The agent working on your case, will be with you shortly. Thank you!

justinSCW

Our company is also dealing with this issue. I cant seem to find a resolution to this. Created a ticket and havent heard back from the assigned Support Specialist (Tommy). Can someone help and expedite this request. Our company is unable to complete our tasks as we rely heavily on this integration to Salesforce Ticket #23803970

Walter

Thanks for the report and the ticket number too @justinSCW - much appreciated. I've passed your comments on to the expert who's looking into this for you and you'll be hearing from them soon.

For anyone who stumbled upon this issue, could you please enable or add the entry for Dropbox_APIV2 in Setup->Security->Remote Site Settings within Salesforce?