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Headless Ubuntu installation fails with an error message.

I tried installing Dropobx on my Ubuntu server.

"cd ~ && wget -O - "https://www.dropbox.com/download?plat=lnx.x86_64" | tar xzf -" works well

but when I run "~/.dropbox-dist/dropboxd", it throws an error saying:
------------------------------------------------------------------------------------

Couldn't start Dropbox.
This may be a temporary error. Please restart Dropbox.

Get more help at https://www.dropbox.com/c/help/permissions_error

If the issue persists, please contact Dropbox support with the following info for help:

/tmp/dropbox_errorwllux9ir.txt
------------------------------------------------------------------------------------
Here is the link to the file above: [Removed as per Community Guidelines]

Have tried deleting and reinstalling already 5-10 times but couldn't fix it.

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Comments

Jay

Hi @SmartOM, thanks for messaging the Community!

As we can't open links for security purposes, could you copy and paste the error log text into your next reply so that we can determine what happened during the startup?

This will help me to assist further!

SmartOM

Hi @Jay

Here it is:
------------------------------------------

bn.BUILD_KEY: Dropbox
bn.VERSION: 198.4.7615
bn.constants.WINDOWS_SHELL_EXT_VERSION: 72
bn.is_frozen: True
machine_id: 4b92f00f-376e-c574-208a-76b16640b0ba
pid: 40856
ppid: 39819
ppid exe: '/usr/bin/bash'
uid: 1001
user_info: pwd.struct_passwd(pw_name='smartadmin', pw_passwd='x', pw_uid=1001, pw_gid=1001, pw_gecos=',,,', pw_dir='/home/smartadmin', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='smartadmin', pw_passwd='x', pw_uid=1001, pw_gid=1001, pw_gecos=',,,', pw_dir='/home/smartadmin', pw_shell='/bin/bash')
euid: 1001
gid: 1001
egid: 1001
group_info: grp.struct_group(gr_name='smartadmin', gr_passwd='x', gr_gid=1001, gr_mem=[])
effective_group_info: grp.struct_group(gr_name='smartadmin', gr_passwd='x', gr_gid=1001, gr_mem=[])
LD_LIBRARY_PATH: None
cwd: '/home/smartadmin'
real_path='/home/smartadmin'
mode=0o40750 uid=1001 gid=1001
parent mode=0o40755 uid=0 gid=0
HOME: '/home/smartadmin'
appdata: '/home/smartadmin/.dropbox/instance1'
real_path='/home/smartadmin/.dropbox/instance1'
mode=0o40700 uid=1001 gid=1001
parent mode=0o40775 uid=1001 gid=1001
dropbox_path: None
not found
parent not found
sys_executable: '/home/smartadmin/.dropbox-dist/dropbox-lnx.x86_64-198.4.7615/dropbox'
real_path='/home/smartadmin/.dropbox-dist/dropbox-lnx.x86_64-198.4.7615/dropbox'
mode=0o100755 uid=1001 gid=1001
parent mode=0o40775 uid=1001 gid=1001
trace.__file__: '/home/smartadmin/.dropbox-dist/dropbox-lnx.x86_64-198.4.7615/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/home/smartadmin/.dropbox-dist/dropbox-lnx.x86_64-198.4.7615/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/tmp'
real_path='/tmp'
mode=0o41777 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 8237, in main_startup
File "desktop/dropbox/client/main.py", line 2900, in initialize
File "desktop/dropbox/client/ui/common/uikit.py", line 881, in create_ui_kit
File "<frozen zipimport>", line 259, in load_module
File "desktop/dropbox/client/ui/qt/uikit.py", line 53, in <module>
File "desktop/app/python_overrides.py", line 147, in load_module
ImportError: libglapi.so.0: cannot open shared object file: No such file or directory

Jay

Thanks for the information. Could you try the steps in this thread and solution regarding the missing 'libglapi.so.0' file?

SmartOM

Hi @Jay

Its still failing, but this time with another error:

b'!! (Qt:Fatal) This application failed to start because it could not find or load the Qt platform plugin "xcb".\n\nAvailable platform plugins are: xcb.\n\nReinstalling the application may fix this problem.'
corrupted double-linked list

Megan

Hey @SmartOM, have you also tried performing an advanced re-install by any chance?

If not, please feel free to give this a go.

SmartOM

Hi @Megan

Yes I tried that already, didn't work.

Megan

Hey @SmartOM, in this case can I send you an email in order for us to have a closer look internally?

SmartOM

Yes sure can. Should I write my email here?

Megan

No need @SmartOM!

I just sent an email to your Community-linked email address.

I'll be happy to see you there, thanks!

SmartOM

Hi Megan, the issue still persists. Also please note this is a headless linux server.

Jay

Hi @SmartOM, I can see that you replied to the support ticket as well. This means that an agent will be able to assist you via email regarding this matter.

SmartOM

Hi Jay

The response time is slow. Causing lots of delays on my end.

Jay

As it is already on a ticket, the support team are best placed to assist further with account and device-specific issues, which we wouldn't be able to assist with on the Community.