Hard drive full of system data on macOS, how can I change it?

Really glad you were able to sort this out, @1839744!

Thanks for the ticket number, @VirageSonore! From the Dropbox location you mention, it looks like you’re on File Provider indeed.

I’ve located your ticket in our system and left an internal note on your behalf, as well. Please check our team’s latest reply, when you get the chance.

All comments

Jay

Hi @1839744, thanks for bringing this to our attention.

Could you confirm the exact version of the Dropbox desktop application and Mac OS that you're running?

Have you already tried rebooting the machine entirely?

This will help me to assist further!

Hello, thank you for your reply. I use MacOS 14.5 and Dropbox was installed 21. Februar 2023, but and the version number is 199.4.6287

Hannah

Thanks, @1839744, can you confirm that you've rebooted your computer, like Jay suggested, to see if that helps?

Yes, I rebooted the computer several times, and unfortunately I have this problems since a week!

I have the exact same thing. Talked to someone on the support, for hours, checking the files and, in the end, they are going to see with a "dropbox specialist" and I'm waiting for them to get back to me.
In our case, we have 361Gb of system data taken on our 500Gb hard drive. We are working with videos and it's becoming impossible to even have videos on our hard drive.

Back then, I heard there was a dropbox cache that people could delete, but since there a new "File Provider".... My feeling is that now, whatever was in the cache is not accessible.... If anyone knows what to do, I'll be happy to hear about it.

That sounds like the same case. I also had at least 200 GB of data in my Dropbox. If these and the backup files and cashes are stored in the system data, this explains the approx. 350 GB of "system data", which are actually Dropbox cashes. As a normal user, I can't delete anything in the system data. Now the question is how to delete these cashes. Please write when you have made progress in your case.

Hannah

Hey again, @1839744, are you also using the File Provider version of the Dropbox app?

And @VirageSonore, can you give us the ticket number for your communication with our support team, so we can check it out?

@Hannah

yes, I think so. If I click on the sidebar in the Finder window, there appears a file with "Agencyname Dropbox". I can use it like a normal file, but if I need files, I have to make them "offline avaiable" first.

@1839744, sorry for jumping in.

Can you please double check what Hannah asked above about being on File Provider and let me know if that’s indeed the case?

You can verify this via the Sync tab of your app preferences. What’s the Dropbox folder location you see?

Keep me posted.

Sure, here it is : Ticket #23782884

For me, the person I talked to yesterday told me I was on File Provider.
The location is under user/library/CloudStorage/

If this helps..!

Hello again, thank you very much for your help. I have now been able to solve the problem for the time being. The folder, which is not visible in the Finder and was also not accessible, could be found and deleted after several days. In my case it seems to have been a bug from Apple and Dropbox.

Really glad you were able to sort this out, @1839744!

Thanks for the ticket number, @VirageSonore! From the Dropbox location you mention, it looks like you’re on File Provider indeed.

I’ve located your ticket in our system and left an internal note on your behalf, as well. Please check our team’s latest reply, when you get the chance.

Hi Nancy !
I replied to the ticket this morning, and since then... there's a problem and it says "error loading your ticket" 😞 do you know why ?

@1839744 I am really glad you found a solution ! What is that file/folder and where was it ? Did you delete it ?

@VirageSonore, how did you try to reply to our team’s email? Directly from your email address or https://www.dropbox.com/support?

I replied on the comment made on our ticket... but now I can't access to the ticket anymore, it says "error loading your ticket"

Just to clarify, are you trying to reply to the ticket directly via your email address, and you receive this error? Can you send me a screenshot of what you see perhaps?

I'd like to have a visual and guide you from there.

No I went on the link that was sent to me, I could see the whole chat I had, and someone named Daniel I think, responded (looked like this forum here) and I could respond, and I did but now that's what I see : Capture d’écran, le 2024-05-28 à 16.56.19.png