Child Item

My account is banned from sharing files, why?

sonalgoel1994

I was banned from sharing files from drop box. Just a bunch of college admission PDF's with the following msg.

"We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement"

I am not an active drop box user but share file now and then . How can i get my sharing capability unsuspended?/

Find more posts tagged with

FAQ

Shared Files

Developer

Accepted answers

Jay

Hi @sonalgoel1994, thanks for posting today!

In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

This will help me to assist further!

All comments

Jay

Hi @sonalgoel1994, thanks for posting today!

In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

This will help me to assist further!

sonalgoel1994

Yes , the email associated with this account is active.

Looking forward to your help

thank you

Regards

Hannah

Hey @sonalgoel1994, happy Monday!

I just emailed you, so we'll continue there.

Thanks!

unknown

Having the same issue if you could please reach out to me it would be much appreciated. Unable to access the chatbot either...

Walter

Hi there anonymous - sorry to hear about this.

How long have you been getting this error? Did you receive an email from Dropbox informing you about this perhaps?

unknown

Yes and I havent been doing anything. I had an anomaly situation when I was sharing 10gb of files with 3 business partners

Hannah

Hey anonymous, thanks for the update here.

If this is the first time this has happened, the ban should only last 24 hours, so after this time, you should be able to resume sharing from your account.

unknown

Happened thrice, ban is still there. 24 hours is a long time I need to use Dropbox for work

Mark

anonymous wrote:
Happened thrice, ban is still there. 24 hours is a long time I need to use Dropbox for work

Bans get longer each time you hit the limit.

If you use for work and need to get more bandwidth take out a paid plan and you shouldnt hit the limit.

unknown

I do have a paid plan this is why I need someone to contact me

unknown

Can someone help? I have a paid plan but due to sharing with 2-3 business partners a 10gb folder I am now banned due to ban width? This seems extremely unfair since I am a paying customer and need to use the services.

24 hour multiple bans is simply not good enough.

What makes it worse is that I can't even contact anyone at Dropbox, I pay for 24/7 support but don't get anything ? Chatbot doesn't work when you click on the button (any browser / after clearing cache), whole thing is a bit of a disaster.

Jay

Hi anonymous, since you have a paid plan, you can contact the support team directly from this page when logged into your account.

unknown

Hi Jay,

No I cannot, if it was that simple I would not be posting here. As stated above the buttons given as an option are not provided. I'm extremely disappointed as the ban has continued again today for no reason as I haven't been sharing the links.

This needs to be fixed ASAP, I do not expect this as a paying customer, a) for it to happen in the first place and b) to receive little to no support. 48+ hours of this is simply unacceptable.

I am a tech savvy person, so any obvious suggestions I would have tried

Screenshot 2024-05-16 at 5.17.18 PM.png

Walter

Hey anonymous - sorry to jump in here, but would it be OK if we sent you an email to have a further look internally at this point?

unknown

at this point, it would be more than welcome thank you

Walter

Sure thing anonymous - you've got :envelope: