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Remove "Login/SignUp" Popup window from dropbox transfer link

Hello,

I just now noticed that as a paid user, everytime we send a client of ours a dropbox transfer link with our own branding, it upsells our own clients! With some pop up box about some log in into dropbox. I now that it has a "download only" on the bottom but this is not reseonable.

We are users that pay dropbox for a service, dont upsell our own clients.

I kindly ask the removal of this feature asap.

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Comments

Walter

Hi there @COLI - thanks for taking the time to share your thoughts on this with us.

I've passed your feedback on to the team and you can let us know if you have anything else to add.

Thanks so much!

_Joshua

Hi Walter, is there any update on when this pop up box will be removed? I have had multiple long time clients ask me why they now have to sign in to download their files. To which I have had to reply with a guide with screenshots on how to download the file.

Tobelli

I agree with COLI.

This is advertisment made on my friends/clients.

This, as a paying customer, is unacceptable.

This needs to be removed.

Thank you

funwin

the amount of "I cant access these files" emails I get back these days is wild.

As a business paid users, we NEED the ability to turn this terrible UX off. Download should do exactly that, download.

Same problem here - https://www.dropboxforum.com/t5/Create-upload-and-share/Remove-quot-Login-SignUp-quot-Dialog-box-from-shared-link/m-p/757059#M82871

Tobelli

This is my greatest complain about Dropbox and the reason I do not recommend it as a cloud service to friends.

Also this might finally be the reason I will. Switch to another cloud provider.

Tobelli

@Walter a part from noting the issue is there anything going to be done about it? When will the ad be removed?

Remy_vE

Still no updates regarding this issue? I need an answer ASAP. It's unacceptable to send links like this to our clients. The paying users should have the option to turn this pop-up screen off. If not, I have to cancel my subscription and use a different service to send work to our clients.

HSALL

Glad to read I am not the only one on this. I have been getting replies from clients as well saying they can't access the file I sent. To be honest, I didn't even know they were getting this login popup, so I felt awkward as it's not user friendly. It's very misleading. The 'or continue with download' link is completely hidden. Even I had to look for it.

Please Dropbox @Walter , give us paid users the option to turn this off, its frustrating. To be frank: for one client, who is not tech-savvy, I am uploading my files to Proton Drive which I specifically opened for him. Why? It has an easy download functionality, no BS.

Tobelli

I am still waiting for proper feedback on this issue @Walter .

Trust me, just waiting and hoping this issue goes away, will not work.

Users will simply switch to a different provider, if this issue is not going to be resolved soon.