SELECTING MULTIPLE STARRED FILES

Hi @porchbaby, and welcome aboard the Community!

What you can do is go to your Photos page on www.dropbox.com and then, click on the Starred column there; all of your starred photos should appear.

If you have many images for each year, you can also select the “Year” option from the menu, and click on the small checkboxes above each year’s photos. That should select all of them and you can then, download them in bulk.

I hope that makes sense, but I’m here if you need to ask me something.

All comments

Hi @porchbaby, and welcome aboard the Community!

What you can do is go to your Photos page on www.dropbox.com and then, click on the Starred column there; all of your starred photos should appear.

I hope that makes sense, but I’m here if you need to ask me something.

porchbaby

Yes!!! That worked!! Thank you so much for your quick reply and for saving me so much time and effort! I knew there was an easier way! Blessings to you!!

Hi everyone,

I have all my photos on Dropbox, folders sorted per year, then months.

The best have been "starred".

I'd like to download all the best photos from a specific year, or month. However, it seems that from the "Photos" menu I do not get all the starred ones, but just a part of them.

It appears from all the browsers (Chrome, Firefox, Edge) under Windows.

From the mobile app, all the starred files are correctly displayed ...

Since the last new features/Dropbox layout, we have 2 new buttons on each folders: recent/starred. That would have helped me, however, it seems old starred files are not identified ...

Do you get the same behavior?

Were you able to solve it?

Many thanks in advance,

Maxime

Hi Nancy,

coming back with this solution a few months later because that works bit only for me ... I do not see all the starred files ... as there was a missing identification / refresh.

Do you know any way to "re-index" all the starred files?

Many thanks for your attention,

Maxime

Megan

Hi @Maxime Coevoet, sorry to hear about that!

Would it be too much of a trouble if you could attach here some screenshots of your starred content, as shown in the mobile app, and some as shown on the web?

When did this behavior start happening?

Let me know more, and we'll take it from there!

Hi Megan,

thank you for coming back to my questions!

Here are some screenshots:

1. In a specific folder, you can see starred files:

2. The same folder, "Favoris" selected, no files:

3. Here is the screen of "January 2020", same period of time I made the screen shots:

Is there a limit of "starred" files we can select? Then to be displayed: any "cache issue"?

Many thanks,

Maxime

Hey Maxime! On your mobile app, I’d like you to tap on the small button with the 3 horizontal lines, right next to the upward arrow, at the top part of your Dropbox app.

After that, please make sure you’ve selected your Starred items from the menu. Can you see all of them now perhaps?

Hi Nancy,

thanks for coming back. The screenshot you see is already a filter view (through the upper roght button) on the starred files on my Android phone.

Does that help?

Maxime

Hey Maxime! Can you please tap on the icon again, and send me a screenshot of the filters you’ve selected? I’d like to gather as much info as possible, and see if there’s something else we can try.

Hey Nancy,

here it is!

As you can see, all the photos do have as "star", this is the "Starred/Favoris" filter I used.

Best regards,

Maxime

Thanks for that, Maxime!

As the next step, I'd like you to clear your Dropbox app's cache, and also reinstall it on your mobile device.

Does that seem to make a difference when viewing your starred items after that?

Nancy,

the problem is not on my mobile app - where I can see all the starred files as you can see.

The problem is on the WebPage where I do not see any of those starred files.

Here, you can see that there are somes files with a star:

Same from my mobile app, with the filter applied, here are all the starred files:

However, if, in the "Folder" section of Dropbox on a webpage, I select "Favoris/Starred' button, the I do not se any files:

But for sure there are some as you can see on the previous screenshots.

Does that make sense?

Best regards,

Maxime

Thanks @Maxime Coevoet for clarifying!

If you login through a different browser or a private browsing window, do you get the same behavior on our website?

Same behavior through different browser, on different OS ...

Even after reset of the cache memory ...

So my question about the amount of "starred files" ...

And due to the last option that have been developped:

"Favoris/Starred" does not show the oldest starred ones ...

Many thanks,

Maxime

Thanks for checking, Maxime!

There's really no limit on how many starred items you can have.

If you simply go to your "all files" page and click on the "starred" option from there (without navigating to a specific folder), can you see any results?

Also, what's your preferred browser and which version are you using?

Hi Hannah,

I really do not understand. Working with Chrome v108 and more.

I am engineer in the IT, having developped websites and I really do not explain the behavior I see ...

It seems that "older starred files" are not recognised on the Dropbox webplatorm, compare than on the mobile app. However, for "newer starred files", there is no problem ...

I can imagine a different way to identify/filter "starred" files on Dropbox side since a certain version.

Does that make sens?

Best regards

Maxime

Thanks for the additional info here, Maxime.

After looking a bit further into this, we've confirmed that currently we only retrieve a maximum of 2000 starred files, by order of last starred.

So, it is possible that you won't see starred files if they were starred a long time ago and have more than 2000 files starred.

I hope this clarifies things.

Hi Hannah,

really I thank you a lot to confirm this limit of 2000 starred files to be retreived, by order of last starred.

I understand this is within the "photo" tool.

But once in a specific folder, the amount of files is limited, so the limit of 2000 starred files as well. Why do I get nothing as a result of starred files?

Many thanks,

Maxime

If you're not seeing any results within a specific folder, we might need to take a further look into this, to be honest.

Can we send you an email to investigate further?

Dear Hannah,

of course you can send me an email.

I suppose you have it, correct?

Many thanks!

Maxime

Hi again, @Maxime Coevoet! I was about to log a ticket for you, but I see you’ve recently chatted with our support team about this.

I’ve left them an internal note on your behalf, and they’ll continue troubleshooting in the same email thread directly.

Thanks!

Great!

Many thanks Nancy for your support!

Best regards,

Maxime

sydpsd

I have starred thousands of photos and the only file identified in the Photos folder is a video. My starred files are mostly RAWs, so I can understand that the program doesn't identify it as a photo, just want to check if that's correct?

Screenshot 2023-12-09 at 7.09.26 PM.png

Walter

Hey @sydpsd - if the files aren't showing in general in your Photos page, starring them won't make them appear there.

You'll be able to see them in your homepage under the Starred option.

I hope this helps!

dessita

Great, but how to bulk UNSTAR hundreds of items afterwards? Even at the Photos page, I select all of them and if I try UNSTARring them it only allows me to do it one by one... please allow SELECTION OF FILES and mass actions on the starred items!!!

Walter

Hey @dessita - thanks for joining the discussion here.

Mass un-starring files isn't an option at this time as you noticed, but thank you for the feedback.

I've noted it down in our system and you can let us know if you have anything else to add.