Free 1 GB extra storage offer to install Dropbox Passwords

Hey @_marina, sorry to see that, can we email you, to see what we can do?

_marina

Sure Hannah, feel free to get in touch

Hi @_marina, I just sent you an email.

I'll see you there, cheers!

zaiheshi

Hi! I just used dropbox in the browser and found a pop-up window about dropbox passwords. I installed the chrome plug-in and saved the password and did not receive the additional 1GB space. Please help me, thank you!

Hi @zaiheshi, I hope you're doing well!

I just sent you an email, in order for us to have a closer look into this.

Thanks a bunch!

bethanylilili

I also download Dropbox Passwords for 1GB extra but no extra space has been added

Hi @bethanylilili, no worries!

I just sent you an email, and I'll see you there. Thanks!

bethanylilili

I just replied to the email you shared, thanks

Dropper1

Hello Dropbox Support,

I also saw this offer on a Dropbox web page, installed and setup Dropbox Passwords but haven't received the additional storage.

Can you look into this?

bjornbeskow

Hi, I have the same experience: When logging in to Dropbox, I received a popup offering 1Gb extra storage if I installed the Password app. I have installed and started using the Password extension, but have not received the promised extra storage. Can you please look into it? Thanks!

/Björn

hoangtm

I installed and setup Dropbox Passwords but haven't received the additional storage.

Pls help me check it.

Thanks,

Hi @Dropper1 & @hoangtm & @bjornbeskow , I just sent you an email, I'll see you there!

hoangtm

Hi @Megan

i replied email to you.

Thanks,

JK27

Seems it is still happening. Clicked on popup that said install password manager for 1GB bonus space. Did that and no bonus appears.

Dropper1

So I think what worked for me after installing and setting up DB passwords was

1. log in to your account on Dropbox.com.
2. Get a popup to 'claim' 1gb bonus offer
3. Click the 'claim' button
4. 1gb storage was added

JK27

Thanks Dropper1

Tried logging out and back in, and also on incognito but did not get any popup with claim button.

Appreciate the advice though

Sorry to hear about this, @JK27. Can I email you, so we can look into this?

JK27

Hi Hannah, or course you may, look forward to hearing from you.

Done, @JK27! I'll see you there!

altvaro

Hello, I happened the same to me, yesterday I received an pop up offer, then installed the password app, I used it for a while, but no extra space was added to my account. What can I do?

Sorry to hear about this, @altvaro.

Can we send you an email as well, to see what's going on?

altvaro

of course! I'll wait for your email 🙂

adorettic

Hi there,

I have the same issue as everyone has been saying here. Feel free to email me no problem. Thanks for your help getting the extra gig of storage.

Hey there @adorettic - sorry to her about this.

I've just sent you an email to look further into this, so please have a look at your inbox and we'll take it from there.

miguelstc

I have the same problem. I got the pop-up on the website with the promotion of an additional 1GB with Dropbox Passwords, I followed the steps and when I finished, the promised GB was not added.

Hey @miguelstc - thanks for letting us know about this.

Would it be OK with you if we reached out via email to have a further look internally?

feynon

I encounter the same challenge mentioned by others in this context. Please don't hesitate to send me an email regarding this matter; it would be appreciated. Thank you for assisting me in obtaining additional storage.

Hey @feynon - thanks for letting us know about this.

I just sent you an email to have a further look internally, so please have a look at your inbox and we'll take it from there.

Plenum

Hi, I have the same problem, a popup did offer to me 1 gb if I install Dropbox Passwords. But after doing that i have not received that to my account.

Thanks.