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Over storage limit

Hi!

Dropbox has been sending me emails to upgrade my account. It seems that I am over the storage limit.

Please can someone tell me how to check this out so that I can get back to the amount of storage that is available to a free account?

Many thanks,

Janz

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Здравко

@kaFxo3-zigkad-nerxyb wrote:
...
Please can someone tell me how to check this out so that I can get back to the amount of storage that is available to a free account?
...

Hi @kaFxo3-zigkad-nerxyb,

You can check this out here. See what's unusually engaging space capacity and do sanity it (and remove all unneeded).

Hope this helps.

All comments

Здравко

@kaFxo3-zigkad-nerxyb wrote:
...
Please can someone tell me how to check this out so that I can get back to the amount of storage that is available to a free account?
...

Hi @kaFxo3-zigkad-nerxyb,

You can check this out here. See what's unusually engaging space capacity and do sanity it (and remove all unneeded).

Hope this helps.

kaFxo3-zigkad-nerxyb

Thank you! 😊

kaFxo3-zigkad-nerxyb

Thank you! I did what you said and it shows that I am using 2 GB out of 3.5 GB. I therefore can't understand why Dropbox is telling me that I'm over the limit on its site.

Здравко

Hm..🤔 In such a case you are not over limit.

Are you sure the message tells you that your are over limit or just warn you that you may get over limit? 🧐 Such warns are possible when you are engaging rapidly account capacity.

Other thing, that may push you in confusion, is when you have more than one account. Sometimes people unintentionally create alternative account(s) and again unintentionally put there lots of things. So, when such a message comes up, some people are going to look on exceeding capacity engagement of wrong account (where everything is Ok). Do you do such things by any chance? Check this out - letter by letter your account email everywhere you have used it (on you desktop, laptop, tablet, phone, etc.). Even a single dot on wrong place can be the reason!

Good luck.

kaFxo3-zigkad-nerxyb

Hi! Thanks for your reply. I just went to check my account again, and it states that "You continue to be above your Dropbox storage quota." I only have Dropbox on my computer. At the same time it says that I am using 2 GB out of 3.25 GB.

Do you know whether there is a way to reach out to Dropbox itself to check what's happening? I don't wish to lose my account.

Thanks!

Jay

Hi @kaFxo3-zigkad-nerxyb, could you attach a screenshot showing this message you're seeing?

kaFxo3-zigkad-nerxyb

Thanks for your reply, Jay. Here is the message above.

Regards

Janz

kaFxo3-zigkad-nerxyb

And this one shows how much of my allowance that I've used.

Regards

Janz

Walter

Hey @kaFxo3-zigkad-nerxyb - sorry to jump in here, but I can see that this email is from the 12th of March - do you happen to have any emails or notifications in the app or the web that are more recent than this?

If you were over your account's quota limit back then it makes sense that you received this email; that's why I'm asking.

kaFxo3-zigkad-nerxyb

Hi!

Dropbox has been sending me the same message since some while back. I took the screenshot this afternoon. In between, I've not done much on Dropbox. The most recent warning from Dropbox about my storage is today, but I haven't added anything else to Dropbox today.

Look forward to hearing from you,

Janz

kaFxo3-zigkad-nerxyb

Hi Walter

Thanks for checking. These screenshots were taken today, but Dropbox had been nagging me about being over limited for some months now.

I don't come onto Dropbox much, but had to use it a little while back, and that was when I saw the usage warning. It was a first time for me!

Regards

Janz

Hannah

Hey @kaFxo3-zigkad-nerxyb!

Can you check the email address of the sender of those emails and let me know if they are coming from one of the official Dropbox domains?

kaFxo3-zigkad-nerxyb

Hi Hannah

How do I check the email please?

Thanks,

Janz

kaFxo3-zigkad-nerxyb

Hi again, Hannah!

I've found where the notification came from now. It's when I sign in and it's under the bell icon to the top right of my Dropbox account.

Thanks for asking. Look forward to hearing from you,

Janz

Screenshot 2024-03-21 at 21.11.32.png

Здравко

Hi @kaFxo3-zigkad-nerxyb,

Just ignore all those messages. They are too old and describe things had happened long time ago. Whatever described it's no more actual. 😉 Currently your account is definitely not over-quota! That's what matters.

Good luck.

kaFxo3-zigkad-nerxyb

Thank you! I am technically challenged and someone had helped me to set up this account when he was making our B&B website page for us. Hence, all those warnings have terrified me that my account might be closed!

Здравко

@kaFxo3-zigkad-nerxyb wrote:
... Hence, all those warnings have terrified me that my account might be closed!

🙂 No, relax. All those messages don't show (themself alone) that you account is going to be closed. Keep your account in touch though - i.e. access it and check for some messages from time to time! So you wont miss some important things, like your account has been blocked for some time year or so ago. Even more - if you don't perform any access for year or more, your account MAY be closed (because of inactivity). Something that you would be warned for in advance. If you miss such message, you may lose your account.

Again, good luck. 😉

kaFxo3-zigkad-nerxyb

Thanks for the advice. It didn't occur to me to do that. Do I actually need to upload or delete items ie make an action on my account in order to keep it alive, or will signing in alone keep the account live?

Здравко

@kaFxo3-zigkad-nerxyb wrote:
..., or will signing in alone keep the account live?

This is absolutely enough. Just take care to be least one per year or better twice.

kaFxo3-zigkad-nerxyb

Thanks so much for your advice! I'll make a note for myself to signing at least twice a year! Does it matter whether the two times must be spread out or not? For instance, signing in in January and once in June, rather than say a month apart?

Здравко

In general the idea is you make sure there is least one sign in over past calendar year at every one moment. This is the only mandatory thing. Of course, you can organize this in the most convenient way for you. Usually, it is better spread the things as uniform as possible. So if you skip/forget some sign in, there will still be enough time - i.e. nothing critical. That's it - nothing more.

kaFxo3-zigkad-nerxyb

Thanks so much for your advice. It's much appreciated. 😊