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How can I upgrade my account via the Google Play Store?

Hi, I pay mthly for my Dropbox but recently ran out of space, I am having a really hard time trying to upgrade my account via google play store as that is where i originally downloaded dropbox, when i log into dropbox on my laptop it tells me that i need to upgrade via google play store. if someone could give me clear instructions on how do i upgrade my account for more space. Thank you

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Hannah

Hey @TracyD2, welcome to the Dropbox Community!

If you're on a Plus subscription, purchased through the Google Play store, you should be able to upgrade to a monthly Professional plan for more space, by following these steps:

1) Open the Dropbox mobile app.
2) Tap the 'Account' tab in the bottom right corner.
3) Tap 'Manage your subscription'.

Let me know how it goes.

GinatheGenerous

I am in the same boat as the person who started this thread and your solution DOESN'T work. What is the answer? Or do Dropbox staff just not KNOW the answer (which is exactly how it looks)?

Hannah

Hey @GinatheGenerous, thanks for the nudge here.

There have been some changes to the UI of the app, but you should still be able to upgrade from Plus to Professional directly from the Dropbox app on your Android device.

One way to do so, is to follow these steps:

In your Dropbox app, tap Account (or Personal if paired accounts).
Tap Upgrade.
Select Billed monthly or Billed yearly.
Confirm the upgrade.

Let me know if that's not what you see on your end or if you have any other issues.

GinatheGenerous

I don't even get the "Account" link in my Dropbox app!
A company that doesn't know its own rules. Ha!

Megan

Hey @GinatheGenerous, I'm not entirely sure if you managed to achieve what @Hannah suggested, or if you came across any issues.

Would you mind clarifying, and we'll take it from there.

GinatheGenerous

For "clarification" of my message, please refer to my two previous messages.

Megan

Hey @GinatheGenerous, would you mind sending over some screenshots of your mobile app and specifically your account's settings, in order for me to have a visual?

It sounds odd that you're missing your Account tab, so I just want to make sure everything is working as it should.

GinatheGenerous

How can I attach a screenshot?

Walter

Hey @GinatheGenerous - sorry to jump in here, but I wanted to mention that you can upload a screenshot via the camera icon within your reply's box.

Also, note that if you're using a mobile device, you might need to request the desktop version of the page to bring this option up.

GinatheGenerous

Look: I just don't get the "Account" link in my Dropbox app. End of story.

I cancelled my subscription to start over with a "Professional" account meaning 3TB of storage instead of 2.

My subscription ended yesterday but Google Play will only allow me to re-subscribe to my previous account which only has 2TB which I have nearly used up.

Either give me a solution that WORKS or just admit that you don't know the solution.

Walter

Could you clarify if your account shows to be on the Basic plan or the Plus plan in the mobile app @GinatheGenerous?

If it shows you're still on Plus, you should be able to upgrade directly through the app by following these steps:

In your Dropbox app, tap Account (or Personal if paired accounts).
Tap Manage plan.
Tap Change plan.
Tap Professional.
Tap Upgrade.
Select Billed monthly or Billed yearly.
Confirm the upgrade.

GinatheGenerous

Are you DYSLEXIC, dear? Or are you deliberately trying to provoke me by ignoring my statement that I don't get an option saying "Account" in my Dropbox app?

Jay

Hi @GinatheGenerous, could you attach a screenshot showing what you're seeing in the Dropbox Mobile app?