Hi everyone 🙂Â
i keep installing Dropbox 64bit, but it keeps showing up as 32bit. Is there a reason for thatÂ
thanksÂ
Hi @fourbanks, thanks for bringing this to our attention.
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Are you installing this for Windows or Linux?Â
Are you manually selecting the 64 bit version from this page?
This will help me to assist further!
Hi jay
yes, but it still shows up as 32bit as per screenshotÂ
Hi @fourbanks, hope you don’t mind me jump in.Â
Correct me if I’m wrong, but you’re on a Windows device, right? Can you please clarify the OS version you’re running?Â
Besides that, I’d like you to follow these steps and send me a screenshot of the bit version your computer is using, as well.
Hi nancy yes i'm using Windows 10Â
Awesome, thanks for that! If you haven’t done so already, I’d like you to completely uninstall the Dropbox app and then reinstall it, while making sure you’re selecting the 64-bit option Jay linked above.
Let me know if that seems to help.
No nancy it's still the sameÂ
No worries, @fourbanks. Can we log a ticket for you then and investigate further?
Thanks nancy 🙂Â
No problem! Please reply back to my email, when you can.
Have repliedÂ
thanks nancyÂ
Is there any update nancy to this query 🙂Â
thanks Â
Hey @fourbanks - sorry to jump in here, but I can see that Nancy opened a ticket for you the other day; did you get the chance to see her email yet?
@fourbanks wrote: ...yes, but it still shows up as 32bit as per screenshot ...
...
yes, but it still shows up as 32bit as per screenshot ...
 Hi @fourbanks,
Ha..🙂 Yes and No.
Your screenshot shows where your application executables are placed on, not what types (32-bit or 64-bit) they are (or not necessarily at least). In particular, the installer and uninstaller (themself) are 32-bit. I have no idea why (probably easier for Dropbox staff) and doubt you can receive meaningful answer why. On other side the Dropbox executable itself, despite of placed on such a place, is 64-bit. 😉 Again, don't get confused by the folder name.
Hope this clarifies the things to some extents.
Thanks, I think you have summed it up. Most 64bit software installs in the programs' folder, but this is a first for me over the past 20 years in which a piece of software 64bit has installed in the programs 86 folder. As you say, it doesn't matter as long as the developer knows of thisÂ
It's OK now Walter as I now understand how this has happened, so all is now good 🙂Â
Glad to hear that @fourbanks - let us know if anything else comes up!Â
