Can't download a 47.58gb .zip file via the Dropbox website due to generic error

Question

Hey Y'all,so I have a problem...I CAN'T DOWNLOAD THE FILE(S),like? Y'all I need my files those are the ones I shove in Dropbox before I even click in that reset phone button so yeah...so I need the files.

Can y'all help me? I mean yeah I have a slow internet,but it ain't no unstable my connection is stable (if the AP/Router feel like it),and I have enough storage,the problem IS dropbox don't wanna download the file? Like? I already used chrome and Firefox and it still says an error with no reason or it just downloads like a fraction of the file,so pls help me,I DO NOT know how to explain this,but if you understand...help me IM VERY GLAD. 🙂

Hannah · Answer

Hey @Lancey, would you mind sending us a screenshot of where you see the error message you mentioned, so we can have a visual?

Lancey · Answer

I don't use a PC for Dropbox or using the browser in my PC to use dropbox

Nancy · Answer

@Lancey, when saying that you used the web and app version of Dropbox only, you mean that you also have the desktop app installed on your computer, correct? Or are you referring to accessing the Dropbox website on your computer instead?

Did you also try the incognito window and your browser timed out again?