My dropbox is full and everytime i try and upgrade it gives me an error. Any suggestions.
Thanks
Hey @Richard Burman , sorry to hear about this.
Can you send us a screenshot of the error you're getting, when you try to upgrade your account?
Are you upgrading from the Dropbox website or from the mobile app, billed through iTunes/Google Play?
Thanks in advance!
Howzit Hannah,
Im trying to upgrade from the Dropbox website, and billing is through iTunes.
It first showed that my Dropbox was full in December last year and i upgraded it successfully i thought but i dont think it went through. It then kept giving me error messages when i tried to upgrade and kept saying contact customer support as seen i the second screen shot.
Hey Richard, thanks for the additional info and the screenshots.
Does trying from a different browser or a private browsing window help at all?
HI Hannah,
I just tried on edge and it give me the same error message.
Rich
Hey Rich, sorry to jump in.
You mentioned above that you’re upgrading using the Dropbox website, but billing is through iTunes. Can you please clarify that?
Also, have you tried an incognito window perhaps? If not, please give it a go and let me know if it makes any difference.
HI Nancy,
I just Tried in an incognito window and i get he same error.
Im also trying to pay directly with dropbox not through itunes. (Sorry for the confusion)
The account is linked to my Gmail.
This whole issue is super frustrating.
Thanks, Richard.
Mind if we reach out to you via email, so we can investigate this further internally?
Hello Hannah, yes please absolutely. Do you have my email or should i send it?
I got it, Richard! Just sent you an email, so we'll continue there. Thanks!
I can't pay for me plan!! No one in customer service has been able to help!!! i'VE WAISTED HOURS!
Hey @duranf, thanks for bringing this to our attention.
Have you tried upgrading your account, using a different browser or a private browsing window, to see if that helps?
If not, can you also try a different payment method/card?
-Tried Upgrading
-Used all browsers
-Also in desktop, laptop, work computer, phone, and app via my phone
-I've tried updating my payment method and same message keeps coming up.
I have a huge wedding job that my client is waiting for and I cant give it to her.
This is ridiculous! Dropbox is a huge company and not a single person can call me over the phone to resolve this issue!
Hey @duranf - thanks for the screenshot and sorry to jump in here.
Would it be OK if we sent you an email to have a further look internally at this point?
yes please. I still haven't received help
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