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It takes a long time for the scanning process to start on the mobile app

When I open Dropbox Mobile and press the + button to scan a document, it takes sooo long for the camera button to pop up. How to fix this? (Other apps like Notes reveal the camera app much more quickly!)

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maher1982

You might find the solution to your issue in the following Dropbox Help article. It covers various troubleshooting steps for camera upload problems, please visit: Camera Uploads Troubleshooting.

Hannah

Hey @AFF, sorry to hear about this.

Have you tried clearing the Dropbox app's cache, to see if that helps?

If not, you can also uninstall and reinstall the app, if you haven't already.

AFF

This doesn’t help but thanks anyway

AFF

How do you clear the cache?

maher1982

Please follow the instructions in next link to clear it: https://help.dropbox.com/delete-restore/cache-folder

AFF

I found the cache clear option, this did not solve any problems

Megan

Hey @AFF, would you mind clarifying your device's OS, along with the Dropbox version you're using on your device?

AFF

Using the latest db version, 368.2.2, iOS 17.4

inwill add that the OCR FUNCTON ISNTNworking. Hasntnfor a long time but I am a DB+ plan member. Please fix this too

Megan

Hi @AFF, just wondering if using a different network/cellular data makes any difference.

You mentioned that you already cleared the app's cache. Have you also tried uninstalling, and then re-installing the app?

AFF

I did not mean to accept the solution and I do not see how to Juon except the solution. It is still a problem. I have not tried a different cellular network. I’m not sure why or how that would make a difference. I did However, try scanning a document from my Fuji scanner and uploaded it to dropbox and it was able to locate so Dropbox is able to locate within the document if it is not scammed by the app on my phone

AFF

This is not an accepted solution. I accidentally pressed the accept button because that is usually where the reply button is located.

AFF

I have been working with customer support and no one can solve this problem. I am curious if anyone else on the Dropbox plus subscription plan is having issues with OCR scanning from their mobile app?

Megan

Hey @AFF, would it be okay if I send you an email, in order for us to have a closer look into the issue at hand?

AFF

Yes

AFF

Yes please

Megan

I just sent you an email, I'll see you there @AFF!