Child Item

Page turner pedal no longer works on my iOS devices

My donner page turner suddenly stopped working in my iPad Pro. I purchased an IRig pedal and this doesn’t work either. I tried ot on my iPhone, it still doesn’t work. It works on apps other than Dropbox. The updates are all the latest. Any ideas please?

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Hannah

Hey @Trevor147, thanks for reaching out to our Community.

How did you originally connect this device to your Dropbox?

Can you disconnect and re-connect it, to see if that helps?

Also, there's an older thread about a similar issue, which you can take a look at, in case there's some useful info there as well.

Let me know how it goes.

Trevor147

Hi Hannah. Both pedals connect via blue tooth. The Donner pedal Just stopped working. Nothing cleared it, ie reloading or settings. That’s why I bought the Irig pedal. What’s interesting is the pedal doesn’t work on Dropbox on my iPhone either. Thank you for helping.

Hannah

Thanks for the update, @Trevor147.

Have you tried clearing out the Dropbox app's cache, to see if that helps?

You can do so, by tapping on "account", then on the gear icon and then on "clear cache".

zacw

Can you share which 'mode' you have the device set to? I'd like to try and understand what keyboard commands it's sending to the app so I can understand why it stopped working.

Trevor147

Hi Hannah, no I haven’t so thank you and I’ll try that. Il away playing for the next 10 days, I will do try the cache clear as soon as I’m back and will let you know how I get on. Many thanks - Trevor

Trevor147

Hi Zack, yes u can but as I’ve just explained to Hannah, I’m away for a bit. As soon as I’m back I will let you know. Many thanks for helping. 😎

Trevor147

Hi Hannah, I’m home again, and working on Dropbox. I’ve cleared the Cache, still no good I’m afraid. Can you advise what the latest Dropbox update is please? It’s strange it was working and now isn’t. Thanks Trevor

Nancy

Sorry for jumping in here, @Trevor147. Can you please clarify the mode you’ve set your device to, so that @zacw can look into this, too?

Trevor147

How Nancy, where can I find out what the Mode is set to please?

Jay

Hi @Trevor147, you'd need to look in the settings of manual for the device, since this is related to the device itself delivering commands to the computer.

You should be able to find information on the developer's site.

Trevor147

It’s an Irig bluecturn and is set in mode 1

Nancy

Thanks for that, Trevor! Our team has received your info and they’re looking into this.

For now, we can’t share more updates, but as soon as we have something new, we’ll let you know here.