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Dropbox freezes on Realme 11 pro, after logging in

Hello. I have a new realme 11 pro, and dropbox freeze after login. Look video
https://youtu.be/B2GRbKj2Q10?si=VFZOgLUmOlCYv-i0

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Accepted answers

Walter

Hey @Sergo44 - sorry to jump in here, but could you try completely uninstalling the app from your device and re-installing it anew?

If you're on the Basic plan, make sure that you're not connecting more than 3 devices to your account as you might hit your account's device limit.

Should the issue persist, please send us a screenshot of the error or the last screen you can get to.

Thanks so much!

All comments

Mark

What OS is it using?

What version of Dropbox?

Sergo44

Phone - Realme 11 Pro, Android 13, stock, all updated. Dropbox - latest from Google Play

Nancy

Hey @Sergo44! Have you tried reinstalling the app?

Also, if you have time before it freezes, can you try clearing its cache, and then reinstalling?

Let me know how that goes.

Sergo44

Hello! Yes, ofcouse I clear cache and try to reinstall app more than one time. I Make bug report it develop section and found some loop

...
time="2024-02-22 23:41:48" type=ACTIVITY_PAUSED package=com.dropbox.android class=com.dropbox.android.activity.payment.PaymentSelectorActivity instanceId=170669077 taskRootPackage=com.dropbox.android taskRootClass=com.dropbox.android.activity.DbxMainActivity flags=0x0
time="2024-02-22 23:41:48" type=ACTIVITY_RESUMED package=com.dropbox.android class=com.dropbox.android.activity.DbxMainActivity instanceId=242089612 taskRootPackage=com.dropbox.android taskRootClass=com.dropbox.android.activity.DbxMainActivity flags=0x0
time="2024-02-22 23:41:48" type=ACTIVITY_PAUSED package=com.dropbox.android class=com.dropbox.android.activity.DbxMainActivity instanceId=242089612 taskRootPackage=com.dropbox.android taskRootClass=com.dropbox.android.activity.DbxMainActivity flags=0x0
time="2024-02-22 23:41:48" type=ACTIVITY_RESUMED package=com.dropbox.android class=com.dropbox.android.activity.payment.PaymentSelectorActivity instanceId=102980402 taskRootPackage=com.dropbox.android taskRootClass=com.dropbox.android.activity.DbxMainActivity flags=0x0

...

Full bug report here attached

Sergo44

Today I capture screen in English, and make a bug report (on screen)
Video: https://youtu.be/cMQKUoXLUaU?si=2tAc52b1VCa_xN-o
Bug report: https://www.dropbox.com/scl/fi/7lnjsto5ijvuxf21ysvq3/bugreport-RMX3771RU-SP1A.210812.016-2024-02-23-13-50-27.zip?rlkey=j0tcfgjkclj0vh828d9x0hpqw&dl=0

Walter

Hey @Sergo44 - sorry to jump in here, but could you try completely uninstalling the app from your device and re-installing it anew?

If you're on the Basic plan, make sure that you're not connecting more than 3 devices to your account as you might hit your account's device limit.

Should the issue persist, please send us a screenshot of the error or the last screen you can get to.

Thanks so much!

Sergo44

Thanks, I disconnect old phone, clear app cache and it solved the problem https://youtu.be/fmhyrPR1qHs?si=ClyczJYqSUtjkgpk

Walter

Glad to heat it's sorted and thanks for keeping us in the loop too @Sergo44

See you around the Community and have a lovely weekend!