My folder last week was 7.75GB (2GB regular + 5.75 referral from years ago). Today my account stands at 4.75GB.
Why?
Thank you in advance- not happy.
Mark
What is www.dropbox.com/events showing?
And www.dropbox.com/referral_status
7:56 my quota was reduced[Removed as per Community Guidelines]
You cannot refer yourself @mfagerbu , so that email and referral wont have worked.
Again- I didn't ever refer myself. I have had my account since @2007-2008. I referred several people then, and have had 7.75GB for more than a decade.
And- if Dropbox is expecting me to remember the email addresses of those people I referred so long ago- that clearly not possible.
You can see a full list at https://www.dropbox.com/account/referrals
Thanks- then where is the other 3GB I had- which you can see I had- and lost at 7:56AM this morning?
Does the referral page not show you losing any?
Did you have a temp bonus on for something like a device? QuickBooks?
As I showed you earlier- the Status page shows my quota was reduced. The referrals page shows nothing removed. I did not have some 'temp' boost. I have had this amount for at least 10 years- as you can see by the dates. Today I removed several fairly small files- that's it. I was already under 4.75GB. And then it removed 3GB of storage size.
Hi @mfagerbu, most likely, a temporary promotional offer of 3 GB was removed from your account, since you received that message on your account.
If Dropbox is going to take 3GB of storage space- I deserve to know what it was from and why it was removed. I have had it for years.
Could you attach a screenshot of the referrals page, while hiding any email addresses on it to see what is there?
https://www.dropbox.com/account/referrals will also show you other space you received towards the bottom of the page.
Any referrals, if space was removed, would now list on that page as well and say 'Ineligible'.
Nope- it lists nothing as ineligible.
And here are my referrals.
Hi @mfagerbu, can I send you an email in order for us to have a closer look into this?
Yes. Thank you.
I just sent you the email, I'll see you there @mfagerbu!
