Unable to edit a shared file with Excel Online

Hi there everybody,

This issue should be fixed!

If you're still having trouble, please let us know.

Thank you,

Sam

All comments

acmq

Yes! I have the same problem. I cannot find a way to fix it. Following.

tecustis

Experiencing the EXACT same problem. It started about 1.5 weeks ago.

I cannot edit exe-file anymore. Everything used to work just fine a week ago, but now when I open the file, the front page isn't suddenly looking an exec-page anymore. Also option "edit" is light grey and I cannot click it.

I have been invited to edit the file and my permissions have been checked. In my opinion nothing has changed during the week. Can anyone help me?

Hey everyone,

Just a quick heads-up that our team is aware of the issue and currently looking into it. We'll keep you posted with any updates here.

Thanks,

Sam

Mark

For info all: https://status.dropbox.com/incidents/1h4ky1glpxfq

pb59

I followed the same steps as before to see if the problem was resolved, but I had the same behavior. So the issue is still here for me.

For me too, nothing has changed yet.

acmq

For me the issues is also still there.

Thanks for the feedback, everyone.

We identified yesterday that this issue is separate from the one on the status page. Good news is that our team is aware of it and working on a fix.

We'll share more updates shortly.

Thanks,

Sam

Hi there everybody,

This issue should be fixed!

If you're still having trouble, please let us know.

Thank you,

Sam

Hi Sam,

For me it still doesn't work. 😕

Regards, Anna

pb59

It works for me. Thanks !

Hey @Anna881, the issue should indeed be resolved, but if you're still having issues, can we send you an email, so we can take a closer look?

I tested it again now and it started to work! I guess the problem is solved in my case too! 😊

I'm really happy to hear that, Anna!

If the issue does return, please give us a shout.

Cheers!

Minna96

Hello!

I am also having this same problem, would you be able to help me? 🙂

Nancy

Hi @Minna96! Hope you’re doing great.

Can you send a screenshot of what you see exactly on your end, when trying to open your file online? If there’s any private info showing on the preview, make sure to mask it before uploading your screenshot here.

Minna96

Hello and thank you for a super fast reply!

Here is a screenshot of the window. It shows that the edit is unavailable for clicking and I have checked with the person that has shared this with me that I should have rights to edit the file. Näyttökuva 2024-3-5 kello 16.57.40.png

Nancy

Thanks for the screenshot! If you click on the "Open in" button, below "Edit", are you able to open it with Excel for the web and edit it?

Minna96

Thank you, from there I can edit! 🙂

Nancy

That’s great to hear! The “Edit” button above is mostly used to edit PDF files on the Dropbox website.

If you need something else though, don’t hesitate to nudge me!

cpma

I am having this issue - shared folder, members cannot edit Excel. Even I can't (I'm the owner).

Hey @cpma, sorry to hear that.

Can you let us know a bit more about the issue you're having?

For example, are you and the members of the shared folder all using the web as well or iOS/Android devices?

If you're using the Dropbox app, are you all on the most recent version of your OS and the Dropbox app?

Can you also send us a screenshot of any errors you're getting?

Thanks.

cpma

I use Chrome on a Mac and a PC. I do not know what others are using, but I can ask. There is no error message. You just can't edit. You'll see the cell number when you try to click into a cell to edit. shows cell instead of letting you type.JPG