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“Couldn’t save content. Check your internet connection and refresh the page." on iOS mobile app

Running iOS 17.3, just updated.

When I try to share content to Dropbox, I get an error message: “Couldn’t save content. Check your internet connection and refresh the page. There’s not internet connection issue; I’m connected. This is Dropbox-specific. If I use share to Save to Dropbox, that works fine; no error. This also seems unique to the latest iOS update, as I didn’t encounter it before that. I tried uninstalling and re-installing Dropbox, and simply re-starting. Neither helps.

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Sam DBX

Hi everybody,

As many of you have noticed, we implemented a fix in our updated version 362.7

Feel free to reach out if you're still having issues.

Thank you!

Sam

All comments

BenDBX

Hi Everybody,

Thanks for reporting this. We've brought it to the attention of our engineering team, who is actively investigating. We will provide an update as soon as we know more.

Regards,

Ben

FireChief

There is another thread that is closed from iOS 15 reporting this same problem. The fix, if any, was never reported. I didn’t have an issue then but I do now.

nhn92

I'm having the same issue "Couldn't save content" but only in Safari after iOS 17.3 update. I also use Adobe Scan and Chrome to save pdf files to Dropbox but these 2 apps work after tapping "Save to Dropbox".

Clare M.6

I’m having the same problem. I’ve been through troubleshooting as suggested but still not working.

Mjdenes

I cannot save a webpage to my Dropbox 📂 Folder on the 📱iPhone … it says “ not connected to the internet “ and Dropbox will not open pass the passcode.
i can save a photo from my phone to Dropbox just fine
i alresdy deleted the app and re installed it but that did not solve the problem!

Mjdenes

when i try to save a webpage on safari on the iphone it says: "Cannot save content" and Will not open DROPBOX.

I can do this from the GOOGLE app or save a photo fine . .just not from safari ....

i have an iphone 15 pro and have been able to do this before until today.

Mjdenes

here is the window for dropbox that i get when i try to save a file from safari to dropbox on my iphone

this is a picture of the window of dropbox when I try to save a file to download from SAFARI on my iphone 15pro. I have already emptied the cache on SAFARI, on dropbox,; reinstalled dropbox !

Mjdenes

same problem and it looks like it is apple safari to dropbox code is not working .... correct ? but the question is > >has it been reported to APPLE and DROPBOX ?

Mjdenes

this only is an issue with SAFARI to DROPBOX for me... i can save a photo from my iphone to dropbox okay; i can also save a webpage from the GOOGLE APP okay !

Mjdenes

looks like it has been reported to the engineering team .. hooray

here is the window that opens when i try to save a file from safari to dropbox on my iphone 15pro. all is good with GOOGLE app or photo app.. just safari !

Mjdenes

this is the window that opens when i try to save a page on safari to dropbox. I am using an iphone 15pro with the latest software .... ios 17.3 with the latest safari (i cannot see the version but it is the last one that loaded with ios 17.3). I also have the latest version of dropbox version 362.5.2 on my iphone 15 pro. This all works with the GOOGLE APP and photos .. so for me just SAFARI is the issue !

TacoMeNow

The issue appears to be resolved with latest app version 362.7.4. I was able to successfully save PDF file from Safari to Dropbox folder on iOS 17.3 on iPhone 15 Pro. Thanks to the Dropbox team in resolving the issue!!!

FireChief

It is resolved if you save to the Dropbox app. You cannot select to “Save to Dropbox” in the menu. I don’t know what the difference is, but as long as it saves to the app icon I am happy.

KjeldSchmidt

I cannot reproduce that. It is still imposssible to save a PDF file to Dropbox either way.

KjeldSchmidt

I cannot reproduce that. It has not been resolved.

FireChief

I don’t know why it is resolved for some but not all. After updating the Dropbox app today I was able to save several pages by selecting the Dropbox app. Initially I thought I did not get the text “Save to Dropbox” to work. I went back and try selecting the option save as .pdf and the text option works also. This is the same option you have to select to save it to Files.

Mjdenes

it is resolved with the newest update of dropbox on my iphone 15 pro ! THANKS !

Freelancerjourn

Thank you Dropbox for resolving this issue. I was very happy to see that with the latest version of the Dropbox app that was available in the iOS App Store, the issue is now fixed. I tested it and was able to save PDFs right from the Safari browser to the Dropbox app.

KjeldSchmidt

Problem resolved.

Otroftheyear

Thanks for the fix. Just updated and worked like a charm. Why to go Dropbox.

jay h.5

Not entirely solved.

I updated to DB v. 362.7.4. I find that I can now open a URL and choose Share/Save to Dropbox or tap Drop Box icon. That works, and saves to my chosen Dropbox folder.

If, however, the website URL has a pdf attachment, and I launch the attachment in Safari, I can't do the same thing. Share/Save to Dropbox or tapping the Dropbox icon saves only a useless .html--not the pdf file itself. However, the dropdown option Save to Files does appear, and if I select that, I can save to my ipad or iphone file, and there I've integrated Dropbox. So to that extent, I can save pdf's to Dropbox.

Drkeene

Thanks for the quick fix. I haven’t checked out all possible situations but works so far.

Sam DBX

Hi everybody,

As many of you have noticed, we implemented a fix in our updated version 362.7

Feel free to reach out if you're still having issues.

Thank you!

Sam

FireChief

For me at least it is saving a html version of the page to a PDF. Previously it saved the reader view if you were using that version in Safari. You can save a reader view as a PDF to files but I can’t save anything except the html version as a PDF to Dropbox.

Sam DBX

Hey @FireChief 👋🏽

Just wanted to check in and see if you're still having any issues after updating to our latest version 362.7. Let us know!

Thanks,

Sam

Aneibauer

Fixed with the latest update! Thanks.

Andres M.7

With my iPad Version 16 and Safari-Browser I could easily save Websites in Dropbox. With my new iPad Version 17 and Safari-Browser I always get the following error mesagge: check your internet connection an update the website. Does anybody else have this problem?

Nancy

Hey @Andres M.7! Your issue sounds relevant to the OP, so I’ve merged it here.

Can you please make sure your Dropbox mobile app is on the latest 362.7 version that Sam linked above, and let us know if the issue persists even after that?

FireChief

Everything is updated on my device. I still am unable to save a page in reader format to Dropbox. It will only save as seen in HTML view. It is a PDF but it saves everything as seen when you are not in reader view.

Fightfan

I’m still having the same problem. Please can this be resolved?