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Retrieving Numbers files

I have used Dropbox for several years but, as of this morning, I receive a “deleted by another account” message when accessing Numbers files on my iPad and I get logged out of Dropbox.

Anyone know of this problem? I have uninstalled and reinstalled Numbers and Dropbox.

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Accepted answers

BenDBX

Hi Everyone,

Our engineers implemented a fix for this issue, so it should be resolved! Please let us know if that's not the case.

Regards,

Ben

All comments

HansLA

Hi, Jim

Same issue here. Removed Dropbox, Files and Numbers. Do you use AppleID to login to Dropbox. Oddly I have a second dropbox on another iPhone and no issues.

Do other file types (jpg, PDF) show same issue or is it limited to umbers only?

Jim37

I use a separate password to access Dropbox and always have. Other file types do not seem to be affected which is why I uninstalled and reinstalled Numbers.

Mark

@Jim37 wrote:
I use a separate password to access Dropbox and always have. Other file types do not seem to be affected which is why I uninstalled and reinstalled Numbers.

Can you access the files via the Dropbox app itself @Jim37 ?

Jim37

Yes I can.

Nancy

@Jim37, can you please attach a screenshot of the message you mentioned in the beginning? I’d like to check it, as well.

Jim37

I don’t know what they did at Dropbox but my Numbers files are now functioning properly.

Thanks to all who responded to problem.

Walter

Glad to hear it's resolved now and thanks for the update @Jim37

Have a lovely week ahead and see you around the Community!

Jim37

Will do!

BenDBX

Hi Everyone,

Our engineers implemented a fix for this issue, so it should be resolved! Please let us know if that's not the case.

Regards,

Ben