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Dropbox running out of space due to Backups - but I have none (and never activated)

Hi community,

hopefully someone of you could give me a hint or solution for the following problem: since days I get information about my out-of-space running Dropbox. At least I have a 21,75GB Box, but only ~800MB of data in it. I am housekeeping them regulary and so I'm a little confused about this space problem. Within the settings, I found some more information about the used space and the problem is obviously: 18.7GB of backups. But the question is: where could I find this backups and how to remove them? I already deleted the connected systems (were only my Desktop and my Android phone) but nothing changed. To repeat myself: I never used any backups deliberately, there must be a possibility to delete this stuff, but I can't find it...

Many thanks in advance for your help!
Christoph

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Accepted answers

Jay

Hi @Bulletpr00f, @no long usable , thanks for bringing this to our attention.

As it sounds like there's a backup on your account, you can view it from this page.

You should be able to delete or disable the backups from there to free up the quota on your account.

If you need any further assistance, please let me know!

All comments

no long usable

Well, I had posted the below but now found the fix. It backed up or tried to back up my hard drive just follow the below post

no long usable

opened a new account never used already pop-ups saying out of storage and you need to upgrade

There are no files online no files on my Dropbox on my computer and no files being synced

resolved Delete the back up . go to left side of page click on the dots upper and get the drop down menu

Clack on back up. this tried to back up my hard drive. ummm

Jay

Hi @Bulletpr00f, @no long usable , thanks for bringing this to our attention.

As it sounds like there's a backup on your account, you can view it from this page.

You should be able to delete or disable the backups from there to free up the quota on your account.

If you need any further assistance, please let me know!

Bulletpr00f

Hi Jay,

this was exactly the thing I was searching for! Many thanks!

There were 2 Backups from external hard drives (I can't even explain why...). I deleted them and... my space is like it has to be 🙂

Again: many thanks!

Jay

Glad to have helped out, enjoy your week ahead!

no long usable

see below . you drob box may have tried to back up your hard drive.

RStern

Hi, The link "this page" does not seem to work. I have the same problem. Please help. Where do I go to delete these back ups that I never set up. Thank you

Rich

@RStern wrote:
The link "this page" does not seem to work.

The link still works. It takes you to the following page:

https://www.dropbox.com/backup/all