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Sharing a Folder that you can Save into your Dropbox

Hi, im not sure what happened with these new updates but before my photographer would share the folder with me and I was able to save that whole folder into my dropbox. He would send me "view" link and it would allow me to save that folder. it would say "SAVE FOLDER" and now we tried "view link" and "edit link" and none of them are allowing to save the folder for me. We tried talking to support and they were not able to answer the questions. Is this option no longer available?

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Rich

@atcinla wrote:
He would send me "view" link and it would allow me to save that folder. it would say "SAVE FOLDER" ...

The option to save a folder from a view-only link to your Dropbox still exists. The button says Copy to Dropbox.

atcinla

We only getting Join Folder option. is there maybe some setting we need to change. We tried every link share option possible its not giving us COPY TO DROPBOX thats for new folders only because when we tried and old folder that we were able to SAVE IT before, it would still allows us to save it. So maybe new default settings on folders not allow it to "COPY TO DROPBOX" ?

Megan

Hey @atcinla, let's jump right into this!

Have you made sure that you have the available space, in order to copy the folder into your Dropbox account?

Does this happen with every new folder, or just a specific one?

Let me know more!

atcinla

Yes. I have enough space. This is happening with all new folders. I don’t see from anyone anymore that I could “save the folder” i have multiple photographers and videographers they all send me content via Dropbox and lately nobody has been able to send me “Save Folder” option.

Walter

Hey @atcinla - sorry to jump in here, but are those folders listed in your Shared tab and if so, are you able to add them to your account from there?

atcinla

Yes. I’m able to add folders that are shared. I duplicate the folder copy into my Dropbox.

The issue is anyone who sends me a link now days I can’t “Save to my Dropbox” before all people who sent me links would have that option. So what do I tell people who send me the links. What they need todo so I could save the folder into my Dropbox?

Megan

Hey @atcinla, can you send me a screenshot of what it looks like on your end, when you try to click on a shared link, please?

Just make sure none of your personal info is shown there.

atcinla

I don’t see an option to message you or attach any files here.

So when I open a shared link it has no options todo anything.

some other links I get. I only get options to save one file at the time.

i asked to send me global folder link and it would still not give me an option to save any folders. Just lets me save one file at the time. Or download the file.

Jay

Hi @atcinla, when you view the post, there should be a camera icon where you can attach images.

Otherwise, you can copy and paste a screenshot directly into the post itself, in order for us to assist further.

atcinla

I’m using my iPhone safari browser to access this and there are no options to attach anything on here. Additional options only show “email me when someone replies”

Jay

Are you only trying to copy the folder via the mobile device? Do you get the option when viewing on a desktop machine?

atcinla

Yes only mobile device. Since they text me links. I used to see it on my mobile device. I like to save the work they do for me on my Dropbox just in case they delete it.

I’m not sure what the issue is with this. But we tried customer support on both ends and they are clueless as well. They can’t answer any questions.

Jay

If you've already been in contact with the support team directly, then there wouldn't be anything else I could add onto their comments, since they would have more access to investigate this matter in more detail.

atcinla

They were unable to answer my questions, they just wasted my time asking for screenshots and had nothing to say. The people who send me links also contacted support and they couldn't help them. I just got a link from someone else and it says "SAVE TO DROPBOX" so obviously there are some settings that MY LINK SENDERS dont have it set up but nobody can tell me what settings are those so they could change it.

Hannah

Hey @atcinla, happy Monday.

Can you please request the desktop version of the Dropbox Community page on your mobile browser, in order to see the camera button, to upload a screenshot of what you see when you open one of those links?

ahsieh

Hello @atcinla,

Thank you for reaching out! I wanted to follow up on an important update across Dropbox (including your mobile device) that addresses the question you had here.

Removal of the Join Folder Option from View-Only Shared Folder Links

We introduced the capability to join a folder directly from a view-only link to make collaboration even easier. While well meaning, we don’t always get it right. We've heard your concerns, and after careful consideration, we've decided to remove this feature. This change will be implemented within the next couple of days. Going forward, recipients visiting a view-only folder link will no longer see the option to Join Folder. No action or setting modification is required on your part. This change affects both new and existing view-only folder links.

Your feedback is invaluable to us, and we encourage you to share any further thoughts or questions you might have. Please let us know if this solves the problem you've been running into!