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I can't scroll through photos anymore on Windows?

I used to be able to:

open my dropbox folder,

click on a folder with pictures,

double click a picture to have it appear full-size on my screen,

then scroll through the rest of the pictures in that folder by hitting the cursor keys.

Now, since the update, sometimes I can't scroll at all, or when I can, it will show pictures that have been moved to other folders, but not the current pictures that are in the current folder. This is a serious problem for me because I am constantly scrolling through new photos that we use for marketing.

I am running:

Edition Windows 10 Home
Version 21H2
Installed on ‎3/‎25/‎2021
OS build 19044.2364
Experience Windows Feature Experience Pack 120.2212.4190.0

HELP!

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Walter

Hi there @DougCutler, sorry to hear you're having issues with this.

Can you please let us know the desktop app's exact status and version as shown in your system tray at the moment? Does the issue persist with the Dropbox desktop app completely closed?

A screenshot of what you see would also help, so feel free to attach one in your reply.

Thanks!

DougCutler

Hi Walter,

Thanks for responding.

"Can you please let us know the desktop app's exact status and version as shown in your system tray at the moment?"

If I hover the cursor over the Dropbox icon, this is what it says:

"Dropbox 163.4.5456

Up to date".

"Does the issue persist with the Dropbox desktop app completely closed?"

Yes, although all of my folders are in the Dropbox folder on my computer, so I am not exactly sure of what you mean by completely closed.

"A screenshot of what you see would also help, so feel free to attach one in your reply."

I am not sure what to screenshot for you that would be helpful.

Could you be more specific?

Thanks,

Doug

Megan

Hi @DougCutler, can you try to copy a small folder, or maybe just a couple of files to another location on your device?

When you do that, do you notice the same behavior?

Also, you mentioned that you see no difference when the app is closed, therefore it's not likely that Dropbox is causing this issue. Had that been the case, it would subside once the app was closed.

DougCutler

Hi Megan,

Thanks for trying to help.

"can you try to copy a small folder, or maybe just a couple of files to another location on your device?"

"When you do that, do you notice the same behavior?"

No.

When I move the JPG files outside of the dropbox folder, the problem disappears, and I am able to scroll through my files normally.

It is only when the files are in the dropbox folder, or a subfolder of the dropbox folder, that the problem appears.

Also, this problem of not being able to scroll through my files seems to have begun immediately after the dropbox update.

I never experienced this problem before.

Just to be clear:

I used to be able to:

open my dropbox folder,

click on a folder with pictures,

double click a picture to have it appear full-size on my screen,

then scroll through the rest of the pictures in that folder by hitting the cursor keys.

Now, since the update, mostly I can't scroll at all, or when I can, it will show pictures that have been moved to other folders, or deleted, but not the current pictures that are in the current folder.

This is a serious problem for me because I am constantly scrolling through new photos that we use for marketing.

Doug

Nancy

Hey Doug, sorry for jumping in.

Is it alright if we open a ticket for you, so that we can check this internally?

Let me know, and we can get things started.

DougCutler

"Is it alright if we open a ticket for you, so that we can check this internally?"

Absolutely!

Thanks,

Doug

Megan

Hi there, @DougCutler!

I just sent you a ticket. Reply back to me, and we'll take it from there. Thanks!

KeithV

Was this resolved? If so can you let me know the outcome please. I have the same issue.

DougCutler

Dropbox was not helpful at all. However, as best I can tell, the problem only occurs if I open a folder from Windows File Explorer. If I open it by clicking on the Dropbox icon then the folder icon, the problem does not seem to occur.

Hannah

Hey @KeithV, sorry to see you're having this issue.

Are you also on a Windows computer? And which version?

Also, what is the Dropbox app's sync status and version, when you hover over your Dropbox icon?

KeithV

Thanks for the response Doug. I get the issue when using a shortcut to get directly into the folder. Will try accessing it by the route you suggest.

KeithV

Hi Hannah. I'm using a PC with Windows 10. The Dropbox version is 189.4.8427 & the sync is up to date. The issue is that when I have an image open in my Camera Uploads folder and use the forward arrow, instead of the next image in the folder appearing, images that I deleted a long time ago open up with the comment 'It appears that the file was moved or renamed'.

Nancy

@KeithV, you mentioned above that this happens when you use a shortcut to access your photos. Are you facing the same issue, if you open your File Explorer, and navigate to your Dropbox folder > camera uploads folder manually?

DougCutler

I have the exact same problem as Keith.

It happens whether I use a shortcut or if I open File Explorer, and navigate to my Dropbox folder > camera uploads folder manually.

KeithV

Yes, the same issue exists if I access the folder via File Explorer & the Dropbox folder.

Walter

Hey @DougCutler & @KeithV - sorry to jump in here, but have you reinstalled the app since you first noticed this?

If you did and this persists, you can also try an advanced reinstall at this point.

Let us know of any updates!

KeithV

Hi Walter. A simple reinstall makes no difference. When I've got the time I'll try the advanced method. Thanks.

KeithV

Carried out an advanced reinstall and it made no difference. Information about previously deleted images is somehow being retained by the Camera Uploads folder. Will just have to grin & bear it!

Walter

Thanks for keeping us in the loop @KeithV

If it's not too much of a trouble, you can try creating a brand new OS profile and installing the desktop app there.

This would be the next troubleshooting step to exclude other apps or settings causing this on your original OS profile.

KeithV

Thanks Walter. That would be too much hassle for something that might not work. Will export the images and use other software to view instead.

Super Posed

this product is sooo disappointing, basic features like scrolling through a folder just aren't there or are hard to find. this is one of the worst functioning products i've ever encountered. has anybody ever gotten a clear answer on how to easily scroll through pictures?