"Failed to load Dropbox Embed..." when other users are viewing the videos on my Paper doc

Question

Hi all,

I created a document with 3 videos, all of which total 10 minutes. When I share this document others get this message:

"FAILED TO LOAD DROPBOX...""FAILED TO LOAD DROPBOX..."

I'm able to view the videos w/o any issues. I received the videos from another dropbox user. She shared them with me for the purpose of me using them and distributing them, so there aren't any restrictions with the videos. When the ppl I share the videos with click on the videos they get this message:

Like I said, I put no restrictions on viewing these videos. Each person I send this to has to request access separately for each video, wait for me to respond then go back and view it. This is obviously not ideal when you're trying to get ppl to read a persuasive doc...

I've tried contacting Dropbox support on 3 different occasions over the past 3 weeks with no success.

Any help would be greatly appreciated!! (Also, I have "Dropbox Plus" membership, so I've paid $119 - not happy about I'm getting for the money I've spent...)

Thank you

Coley · Answer

OK, thank you!

Hannah · Answer

Thanks for the additional info and the ticket numbers, @Coley.

I can see that your case has been sent to our specialists on a different ticket, so make sure to keep an eye on that email thread for any updates from the team.

I have raised the priority of your case, so you'll be getting a response the soonest possible.

Coley · Answer

Hi Nancy,

Thank you for getting back to me.

Here are the ticket #s, starting with the most recent:

Ticket #23131529

Ticket #23059759

Ticket #23052883

The process of creating the document and sharing it went as follows:

- I was sent 3 different videos (totaling 10 minutes) from another dropbox user.

-She wanted me to be able to share these videos, so there weren't any restrictions on them.

-I downloaded the videos and embedded them into a new dropbox paper.

-I shared this document with 7 other people, none of whom were able to open the videos.

-They received a message in place of the videos stating "Failed to load Dropbox embed..."

-if they clicked on that message, they received another message stating: that they needed to request access.

-An email would be sent to me, I would grant access (this had to be done individually, 3 times per person).

- With one person I was able to see that they eventually could watch the videos, after that whole process.

-I do not want to have to do this with each person. This is a professional engagement, and it's embarrassing when all these issues keep arising.

thank you, Nicole