Logic Pro files disappearing

Hi @doppyjoe, thanks for bringing this to our attention.

Just for clarification, is this screenshot from within Finder, or the Logic app?

This will help me to assist further!

Hi,

This is finder. @Jay

Do the folders that don't download to the machine contain data when viewing on the site?

Screenshot 2023-07-31 at 13.40.01.png

Yes, This is how it looks on the site.
On the site I can see the logic project files.
As mentioned, If I was to download this from the site and try and open it, I would get the cant open error. And if I sync locally via finder, the project files do not appear.
I have also tried downloading just the project files and putting them in the folder in finder, then then I get a conflict error and it still does not open even if i rename it. @Jay

Could you attach a screenshot showing the local files in Finder and the version that appears on the site?

Screenshot 2023-07-31 at 10.05.52.png Screenshot 2023-07-31 at 13.40.01.png

@Jay

Sorry to jump in here, @doppyjoe.

If you manually right-click on a folder and mark it as 'available offline', can you then open it and the files inside?

@Hannah I’ve already mentioned this in my previous messages. When I sync locally the files do not appear.

Sorry to jump in too, @doppyjoe.

Out of curiosity, when did you start having this issue exactly? Were there any updates on your device/Dropbox app/Logic Pro app right before the issue occurred? Has this been happening, in general, since getting your new Mac computer?

Do you have any other Logic Pro files outside Dropbox that can be opened with no issues at all?

Finally, what's the app version and syncing status of your Dropbox app at the moment? Is your local Dropbox folder located in ~/Library/CloudStorage?

@Nancy Hi,

This issue started when migrating to the new mac.

No issues with any other logic projects in or out of dropbox, only the ones that have disappeared (see image with folder '06' for example).

I had the latest version of dropbox on my last mac, but for some reason when migrating to the new one from that backup I seem to be back on the version of dropbox before that update.

I've not updated it as I do not like how the update was randomly changing files to online only without my permission and would no longer allow me to access logic file via the 'recents' section when right clicking on the app.

But I imagine you're going to suggest to do the update? ; D

Any further suggestion here? @Jay @Hannah @Nancy
Thanks!

Hi again!

For now, while we troubleshoot this, I’d recommend holding off from updating to Dropbox for macOS on File Provider.

There are a couple more things I’d like us to check next; can you please open your selective sync settings and uncheck the folder that contains the files that are missing from your desktop app, when making them offline? Please wait for the folder to be removed from your app and after that, please select the folder again, and wait for it to sync back to your Dropbox app. Do you see the files now?

If not, open your web account and check whether these files have any of these characters in their filename or if there are any spaces at the end of their name. I’d like to make sure there’s nothing preventing them from syncing.

Let me know how this goes.

@Nancy thanks for the reply.

I have done what you said and the project files are still not showing and they do not contain any of those characters.

Thanks for keeping me in the loop!

Is it OK to log a ticket for you then, and send it over to your email address here?

@Nancy yes please. Thanks 🙏

Hey @doppyjoe, I just sent you an email, so we'll continue investigating this there.

wrees

This exact same issue hit me today after setting up Dropbox in Online-Only mode on a new Mac laptop yesterday. I also have a workaround that makes the Logic projects openable again.

Logic projects that were saved as monolithic project files seem to work ok and open in Logic on both Macs.

Logic projects that were saved as folders are missing files on both Macs even when you select make available offline.

When you go to Dropbox on the web and download a project folder, Dropbox zips that folder up. When you expand the .zip on the Mac you get all the files but there is something wrong with project file: it has a .logicx extension but internally in the file something is misidentified such that it cannot be opened like a logic file, even telling the Mac manually to have Logic open it.

Workaround, that might also help diagnose what's going on: If instead of downloading the project folder, you go into the folder on the web and download just the project file itself, Dropbox downloads it as a .tar.zip instead of just .zip. When you unzip that file it has the name dropbox_download.logicx but is actually fully openable by Logic. So, you can rename that file, drag it into your empty project folder outside of your Dropbox file structure and you're good to go.

mtritter

Having the same problem here. Opening a shared Logic project on two different computers as I have been for years, now this. (Both computers are on Ventura.) Now the logic project files are not showing up on one of the machines. I can download the file from the web version and rename it but who knows what conflict that will create with the file that's clearly there in the folder (I can see it on the web version) but not showing up on the desktop?

Sorry to hear you're having this issue, @mtritter.

On the machine that has this issue, can you check the sync status and version of the Dropbox app, as shown when you hover over your Dropbox icon?

Also, if you go to the 'sync' tab in the Dropbox preferences, what is the location of the Dropbox folder?

mtritter

The pop up under the icon says "Dropbox 183.4.7058" and "Up to date"

...and the location listed in the Dropbox folder location just shows a folder called "Dropbox" (which no other option available except for "Other..."

One other data point - I'm on Ventura 13.6 on one computer and Ventura 13.3.1 on another.

Thank you!

Thanks, @mtritter!

Would you mind clicking on the Dropbox icon in your menu bar, then on your initials/profile pic, then on 'preferences' and then on 'sync', to see the location of the Dropbox folder on your computer?

Is it in ~/Library/CloudStorage?

mtritter

On one computer it does say that, on the other it doesn't.

the machine with Ventura 13.3.1 says the Dropbox folder is required to be in "~/Library/CloudStorage"

the machine with Ventura 13.6 says it's just in "Dropbox".

I'm going to get the operating systems in sync and see if this helps.

Let us know when you've got more updates, @mtritter!

nicknewhouse

I've basically got the exact same problem with my .logicx file but I tried a workaround:

I've downloaded a .tar of the folder that contains the .logicx file (which DOES actually show the .logicx file in finder once uncompressed). Unfortunately, something that Dropbox has done is responsible for corrupting the .logicx file since my computer doesn't seem to think the .logicx file is openable in Logic.

This thread by user "stevenmusic" outlines the issue that I've found in my attempted workaround: https://www.dropboxforum.com/t5/Create-upload-and-share/Issue-with-Logic-Pro-files-logicx/td-p/723249

Other .logicx files in Dropbox are completely fine btw so I'm not sure why some would exhibit this behavior and not others. We need a solve for this ASAP as many of us rely on Dropbox to secure work for ourselves and for clients (whom we may lose...)

Dropbox v187.4.5691

2023 Macbook Pro Apple M2 Max running Ventura 13.4.1

cenilleu

Hello.

Another one with the same issue. I've had this way of working for years and started to have problems once a computer with macOS 13 got into the equation.

The sync status show this message to me, but as you can see it is not a problem with filenames or characters. The weird thing is that some projects still sync, while some others not.

Captura de pantalla 2023-12-29 a les 0.41.14.png

@nicknewhouse wrote:
I've basically got the exact same problem with my .logicx file but I tried a workaround:

I've downloaded a .tar of the folder that contains the .logicx file (which DOES actually show the .logicx file in finder once uncompressed). Unfortunately, something that Dropbox has done is responsible for corrupting the .logicx file since my computer doesn't seem to think the .logicx file is openable in Logic.

This thread by user "stevenmusic" outlines the issue that I've found in my attempted workaround: https://www.dropboxforum.com/t5/Create-upload-and-share/Issue-with-Logic-Pro-files-logicx/td-p/723249

Other .logicx files in Dropbox are completely fine btw so I'm not sure why some would exhibit this behavior and not others. We need a solve for this ASAP as many of us rely on Dropbox to secure work for ourselves and for clients (whom we may lose...)

Dropbox v187.4.5691
2023 Macbook Pro Apple M2 Max running Ventura 13.4.1

@nicknewhouse wrote:
I've basically got the exact same problem with my .logicx file but I tried a workaround:

I've downloaded a .tar of the folder that contains the .logicx file (which DOES actually show the .logicx file in finder once uncompressed). Unfortunately, something that Dropbox has done is responsible for corrupting the .logicx file since my computer doesn't seem to think the .logicx file is openable in Logic.

This thread by user "stevenmusic" outlines the issue that I've found in my attempted workaround: https://www.dropboxforum.com/t5/Create-upload-and-share/Issue-with-Logic-Pro-files-logicx/td-p/723249

Other .logicx files in Dropbox are completely fine btw so I'm not sure why some would exhibit this behavior and not others. We need a solve for this ASAP as many of us rely on Dropbox to secure work for ourselves and for clients (whom we may lose...)

Dropbox v187.4.5691
2023 Macbook Pro Apple M2 Max running Ventura 13.4.