Hi,
I recently upgraded my plan back to Plus, but when I did, Dropbox created a new account. How do I get my computers to sync to the new account? I can't find this command anywhere.
Hey @Chemist, thanks for reaching out to the Dropbox Community with your question.
If you'd like to sync your computers with a new Dropbox account, what you need to do is sign out of the old account through the Dropbox app preferences and then sign in to your new one.
You can find the steps on how to sign out of the Dropbox app in this article.
Let me know if you have any other questions!
Hey Hannah,
Thanks for the advice. I tried that on my browser, and it didn't work. I tried to see if there was a way to get into the app on my computers, and there wasn't a way to sign out.
I'm currently in the process of deleting the app from my computers and re-downloading, but that's giving me errors while trying to reinstall. If there's a better way to do this, I'm listening.
Hey @Chemist, are you having issues when following the steps in the article I linked you above?
What do you see when you try to sign out of the Dropbox app through the preferences?
Hi Hannah,
I'm able to sign out in ACCOUNT, but not PREFERENCES.
I still haven't figured out how to SYNC.
By the way, nothing happens when I click on the Task Bar Dropbox logo. Nothing happens when I go into All Apps and click (right and left) on the app.
I did a clean uninstall and reinstall, but nothing changed.
I'm using WIN10
Hi @Chemist, are you certain that you're clicking the small Dropbox icon near the clock on the system tray? What happens if you Ctrl-click that icon?
Nothing happens when I CTRL click the Icon.
Also, the Icon is not in my system tray. It's on the Task Bar.
Hey @Chemist - sorry to jump in here, but do you happen to be running any antivirus, firewalls or VPN/proxy settings on your computer?
If so, you may need to temporarily disable them.
Otherwise, you could try creating a new OS profile on your computer and try to install the Dropbox desktop app there.
Let us know how it goes!
No difference.
In that case, you can contact our Support team for further assistance with account and device specific information @Chemist
Once you do so and get a ticket number from our system, you can share it with us here so that we can look it up as well if needed.
/support/ticket/23098450
Thanks for the ticket ID @Chemist
I've located it in our system and passed your comments on to the agent who's handling your case. I can see that they're waiting for your response so I'd recommend getting back to them directly for further assistance at this point.
