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I have a problem downloading movie file to my Android

I needed to move a large file (1GB) from Dropbox to my local folder on Android. The file downloaded for a while, then out of the sudden the app disappeared. When I navigated to the file location - there was a local copy, but the size of the file was 0B. Any hints how to fix this? I'm on OnePlus 6T Android, Dropbox Plus plan.

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Accepted answers

Walter

Hey @witek-27400 - sorry to jump in here, but would you mind sharing your workaround?

Also, did you get the chance to try what Jay mentioned?

All comments

Jay

Hi @witek-27400, thanks for bringing this to our attention.

Could you try marking the file as offline first in the Dropbox mobile app?

Afterwards, try downloading or exporting the file to your device.

Keep me updated with any progress!

witek-27400

I think I have tried and failed. Finally I have found a workaround for the problem... but I can test it for you if you want. Tag me, so I know it is important - I will try to recreate the problem.

Walter

Hey @witek-27400 - sorry to jump in here, but would you mind sharing your workaround?

Also, did you get the chance to try what Jay mentioned?

witek-27400

Well... My workaround was to use Google Drive (ick!)
No, I have not tried yet.

witek-27400

OK. So I tried again, made the file offline, and now it worked.

Fun fact. The file was out of Dropbox for a while, in my trash. When I retrieved it from the trash and put in Dropbox, it has synced in a second. The other file I put along, took some time syncing. Also, I noticed that the other file took some time to get available offline. It looks like Dropbox engine has somehow recognized the file and used its copy from cache, instead of transferring the whole file again).

Walter

Glad to hear it's sorted now and thanks for keeping us in the loop too @witek-27400

See you around the Community and happy holidays!