I want to organize my Dropbox account by removing files I do not need anymore, but the work space does not shrink. Who can help me?
Hi @Richplus, keep in mind that deleted files use no quota, therefore if you permanently delete them that wouldn't make a difference.
And I would also suggest following these steps, to check how much space each of your files is taking up, so that you can see if there's a specific one that's filling up your space.
Feel free to send me a screenshot if the space you see calculated still doesn't much the 2.46GB that's occupied in your account.
Hey @Richplus, sorry to hear you're having issues with this.
Could you please navigate to your backups page and let me know if you have our feature enabled?
Also, what's your plan tab reporting exactly In regards to your quota?
Keep us posted!
Hi Megan, who is Mark312? I am not.I am not using Dropbox as a backup for my computer. Where do I find this backup page?
Hi @Richplus, if you click on the link I provided above in order to access your backup page, you should be re-directed to the page. Have you given this a go?
Feel free to also send me a screenshot of your plan page, and what it reports there. Thanks!
Hi Megan, I have send the screenshot of the backup page, what is the plan page? (sorry, I never use the English version)
Maybe you mean this info:
Hi @Richplus, thanks for the screenshots!
It seems your Backup isn't enabled. As for your storage space, it seems you're currently overquota, and you'd need to bring the space below 2.25GB.
When you delete some of your content, do you notice the space there going down?
Do you have any shared folders taking up space in your account?
Hi Megan,
Yes, two folders are shared. I deleted everything I did not need anymore, but the space didn't shrink at all. I also checked the Deleted items and deleted them there as well. The present folders and files should not take so much space.
The real workspace is now less than 100 MB, but officially I am still using 2,45 GB....
Thanks Mega, there was one folder....
Glad I could help, let us know if you need anything else and enjoy the rest of your week ahead @Richplus! 😎
