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Can't create a paper file from dropbox.com

Hi all,
I'm an happy user of dropbox paper but I still can't create paper files from within my dropbox.com web space.

Do any of you have the same problem?

As a workaround I currently create new paper docs by copying existing projects. This approach works but I still need to delete / substitute all the content imported from the original file.

Help would be appreciated 🙂

Thanks!
F

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Accepted answers

Nancy

Hi again, @wingrunner! I checked all the info you’ve sent us so far, and it looks like your Dropbox account hasn’t been upgraded so far to the latest release of Dropbox Paper (which explains why you’re only able to create new Paper docs via the Paper Home page, and not www.dropbox.com).

The new release of Dropbox Paper will gradually roll out to all Dropbox customers, until everyone is updated to the new version. You should get an email from Dropbox that lets you know when you’ll be getting the release.

All comments

Walter

Hi there @wingrunner - sorry to hear you're having issues with this.

Could you please clear your browser's cache and/or try another browser, preferably with no extensions or plugins running, and let me know if the issue persists?

If it does, please send us a screenshot of the error or the last screen you can get too as well.

Thanks!

wingrunner

Ciao Walter, the cache clearing and a browser change did not solve the issue. The situation remain the same as the screenshot shown above.

Jay

Hi @wingrunner, are you able to access the Dropbox Paper site from this page in order to create new docs?

wingrunner

Yes I can, but unfortunately I can't see the paper docs created with that page in my dropbox web space.

Nancy

Hi from me too, @wingrunner! Out of curiosity, do your Paper docs have the .paper file extension?

Also, if you click on the waffle menu at the top right part of your web account, do you see Paper among the options?

wingrunner

Hi Nancy,

the paper files created by copy yes, they have the .paper extension.
The ones created from this page I cannot say, since I don't see anywhere in my folders.
The paper app appears on the waffle menu.
As a side note, my account is very old (10+ years), this may be important.

Hannah

Hey @wingrunner, if you navigate to Paper through the waffle menu option, are you able to create new docs from there and see where they're saved?

wingrunner

Sure I can.

But I'm not able to find this folder / file anywhere on dropbox.com:

Nancy

wingrunner

Alright I’ll wait the email then.
If it was possibile to accelerate the procedure it would be great.

Cheers,
Flavio

Peter_Muzila

This was an answer I got from the Dropbox tech support two years ago and we were still not "updated". It is aggravating especially considering that we have been Dropbox customers since 2012 and cannot use this simple feature of adding a DB Paper to a standard DB folder. Is there a timeline for this "update"?

Our partners that on our recommendation started using DB in the last five years, were able to use this feature since the introduction of DB Paper.