My 50 person organization is all experiencing Dropbox not loading on the web platform
Hey everyone, thanks for posting here!
I'd suggest that you contact our Support team directly about this, in order for them to have a closer look and investigate what might be causing this.
If you have any trouble doing that, don't worry I can definitely help with that, just let me know.
However, if you manage to contact our Team about this, just give me a heads up and share the ticket number here, in order for me to locate it on our system.
Keep me posted, and we'll take it from there!
Not being able to have our attorneys access their client files is not something that can wait until after 5pm. Is there someone I can speak with directly to try to resolve this?
Dropbox online is failing to load files for multiple users in our organization, are other users seeing this issue?
We are having the same issues. Has yours been resolved?
Same...
This is not the Mac OS 12 or higher issue, with mac unable to open online only files. I am unable to preview or open files from browser chrome on PC.
Same here. It gives me access every other time. I been having needing to close and open tab.
Using chrome with Windows (PC)
the issue is presenting on my personal dropbox as well, and is happening on both my
home and work networks
My organization is experiencing same issue, quick search of posts shows a lot of posts on this issue or similar issue
Its 1:24 PM pacific time, are you saying at 5 PM pacific time this evening there will be maintenance?
My team is also experiencing issues when using search on the Dropbox website. It shows "something went wrong on our end". We have tried different browsers, restarting our computers, and clearing the cache.
I have a basic drop box account that does not include any support. I can log into my account but can not open any of my files. They are not there but when I refresh a few times I can see them but when I click they don't open and I get the spinning drop box logo. Happening on multiple devices. Any suggestions?
Hey @Bmclaren, welcome to our Community!
Is it safe to assume you're referring and trying to access your files using our website?
If not, don't hesitate to correct me. However, if this is the case, would you mind trying a different browser, or an incognito tab on your current browser and share the results with me?
Keep me posted!
Hey everyone, thanks for chiming here and letting us know more about this!
Our engineers were aware of the issue, and it seems to now have been fixed.
If you're still facing any trouble, feel free to try switching to a different browser altogether. Provided that it persists, send me more info, and any screenshots you might have, and we'll take it from there.
Thanks a bunch!
This issue is not resolved. We continue to have issues with Windows 10 computers using chrome and Edge. The only way we can access files is with a Windows 11 computer using chrome.
Sorry to hear this, @dragonpro1.
Are you also seeing a blank screen, or receiving the error shown here, when trying to access the Dropbox website?
If you open it via an incognito window instead, while on your Windows 10 device, does that seem to work?
Let me know, and we’ll take it from there.
Same here. Web version doesnt load
Please help. I am going crazy!! This started yesterday and now the same today...
I keep trying to open my files in Dropbox. I get the list to the left of the screen but cannot get any to open. I just get the box with the blue outline showing that it is trying. Then I get this Error message:
Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help center and forums for help, or head back to home.
On the Status Page it says this:
Yes I'm referring to the accessing my files via the website. I've tried each of the things you have suggested.
Same issue with Chrome and Edge.
Same issue with incognito
Same issue after clearing cashe
This morning I was able to log in and everything looked normal but after logging out and attempting to go back in the same issue presented. The files were not there, after refreshing they appeared but when I tried to open one I got the spinning box but it never went past that screen.
Sorry to see that you're having this issue, @Dana_HH.
Have you tried from a different browser or a private browsing window, to see if that helps?
Same thing is happening to me. Please help us resolve the issue.
I'm having the same issue
I am having both of those issues and using incognito does not solve the problem. It seems that when I wait about 10 minutes the account will start working. If I switch accounts the problem comes back and I have to wait about 10 minutes again for the account to work.
My staff is still unable to load Dropbox on the web sometimes its the spinning square and sometimes they get the error message. We have tried restarting, different browsers, incognito. Nothing has worked. They can gain access for a few min but if they move to another task and come back it wont load.
Dropbox web version is not loading for the majority of my staff on and off for the past 48 hours. Sometimes there is an error message and sometimes it just has the spinning box.
For the past few days (11/25-28/23) Dropbox won't load in my automatic system using BRAVE as my brower; I made sure I had the latest update of BRAVE and my system will load automatically my dropbox; then when I remove one of the file as it show go back to HOME in my Dropbox, it just won't load. Please adivse... I have to close BRAVE and then start all over again and sometimes it will load and sometime it won't; very frustrating.
Today's experience in Dropbox constituted of the following:
- When searching for files, there are long delays and eventually it times out
- I open files via Microsoft web, and when I close files out by "save and return to" it does the blue square dance for a while and then I get the purple "target" error
- When merging files within dropbox by using the "add page/save as original", getting the blue square dance and eventually turned into the purple "target" error.
Windows Chrome user
Hello Hannah,
It is working properly now.
Thank you!
It is not working properly. Please advise
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