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I get the message that my files might contain phishing content

I am trying to share a file and get the message "We’ve interrupted your sharing activity because your files might contain phishing content"

Relevant Facts:

1) File does not contain phishing content.

2) I haven't used dropbox for about a year, so I'm not over any limits.

3) File is legal content, legally obtained.

4) File is 22 MB.

No customer support except for paid subscriptions.

So I guess this is why I don't use dropbox.....

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Comments

Megan

Hi @JamesPren, let's see what we can find together on this!

Based on the error you received, it sounds like your sharing ability might have been temporarily suspended. You can find out more info at this Help Center article.

Have you recently shared a link which could have been downloaded many times, or to a large file?

This will help me to assist further!

JamesPren

Yes I've been provided with a link to a drop box with 7 x pdf files that require my signature. These have previously been uploaded / downloaded by a few poeple.

gazuzu

I had 2 driver files with a .exe file extension that Dropbox thought were illegitimate files. Both files from large and known companies but ….

I had to delete both files and wait for them to reinstate sharing privileges

Hannah

Hey @gazuzu, hopefully this resolved your issue, but if it persists, let us know.

As for you, @JamesPren, can we send you an email, to see what we can find out?

ahmedafatah

hello,

I'm trying to share my CV from this link :

but i can't i keep getting this error "We’ve interrupted your sharing activity because your files might contain phishing content." even with other links now

please help thank you

Nancy

@ahmedafatah, can we log a ticket for you, and have our support team check this further?

If yes, we can message you to this email address.

ahmedafatah

hey @nancy

yes please, I can't share any files at the moment. all files show the same error,

Nancy

All set, @ahmedafatah! Please check your email address, and reply back to me.

Julieta2

Hi, can anyone help us? The manager of the account is getting an error when he sends a Dropbox link video (Dropbox issue with sharing folders - phishing cont.). The recipient of the link will get an error message (That didn't work for some reason). We already sent an email and a ticket has been created but we are not getting any response or help form the support team.

Nancy

Hey @Julieta2! Thanks for nudging us here.

Does your admin receive this error message perhaps?

Can you send me the ticket number they received, so that I can take a look?

Julieta2

Hi Nancy,

Yes, that is the issue here is the Ticket #22877650

Nancy

Thanks for that, @Julieta2

I've left an internal note for our team, so that they may reply back to you as soon as possible, and review the case further.

Jfelafel

Hello, I’m sharing files as I always do, but the people I share with cannot open them.
I received a pop up saying something about suspected phishing or inappropriate activity, but I’m sharing photos of musicians. Appreciate any tips as it is impacting my business.

Mark

It sounds like your sharing capacity has been removed for some reason.

You need to contact Support at www.dropbox.com/support and ask them to check and remove the block.

Jfelafel

Thanks. Will try that

Shane-

I tried to share a folder today and received the "We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement" notice, but can't figure out why.

I've had a look at the terms of service and can't see that I've done anything I shouldn't have done.

Also, have received nothing from Dropbox about it as well.

Any suggestions on how I resolve this?

Mark

You will need to contact Dropbox for assistance via www.dropbox.com/support and ask for help.

izolirband

Hi,

I have the same problem.

No matter what I do I get "We’ve interrupted your sharing activity because your files might contain phishing content."

I even tried to delete all the content that I have on Dropbox and still I get the same error.

Please help 😞

My email is - [removed per Community Guidelines]

Nancy

Hey @izolirband, can we log a ticket for you to this email address?

izolirband

Sure, thanks

Nancy

You're all set, @izolirband! Please reply back to my email, when you can.

Dandy4

I am trying to share a pdf containing my CV why is it this hard to do that. It's nothing but text.

Mark

It could be another file or folder you've previously shared.

The only way to fix is via support at www.dropbox.com/support.

andrea_

Hello Nancy, I have the same problem. When I try to create a link to share any of my files on dropbox, I get the error message "We’ve interrupted your sharing activity because your files might contain phishing content." — can you assist me with this?