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Can't install Dropbox on windows 11

Why can't I get Dropbox to work in Windows 11 (22H2)? I download the software, it installs, but will not sign in. It jumps to the web page and I can signin but the Windows app does nothing and keeps saying I need sign in. I was using Firefox, but tried with Chrome too. It just sits here:

And it still thinks it needs to be signed in:

When do I have to do to get it to acknowledge my signin and give me the folder in Windows explorer so I can see my files from Windows???

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Hannah

Hey @kenw232, thanks for bringing this to our attention.

What happens when you click on the "sign in now" button in the second screenshot? Does it loop around, redirecting you to the website again?

Also, there's an error message saying that you're trying to connect a device, which would bring you to more than what's allowed for your plan.

If you go to your account settings, do you have more than 3 devices already linked to your account there?

If so, you'll need to bring them under 3, in order to be able to sign in to this one.

Let me know how it goes.

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Hannah

Hey @kenw232, thanks for bringing this to our attention.

What happens when you click on the "sign in now" button in the second screenshot? Does it loop around, redirecting you to the website again?

Also, there's an error message saying that you're trying to connect a device, which would bring you to more than what's allowed for your plan.

If you go to your account settings, do you have more than 3 devices already linked to your account there?

If so, you'll need to bring them under 3, in order to be able to sign in to this one.

Let me know how it goes.

kenw232

It must be the number of devices. you would think it would tell me that. thanks.

Hannah

Glad to help, @kenw232!

If you need anything else, don't hesitate to let us know.

Have a great weekend!