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Impossibile avviare Dropbox su Windows

È da ieri che sto provando a installare l'app desktop di Dropbox su Windows 11. A fine operazione, dopo il login attraverso il sito, ottengo un errore generico "Impossibile avviare Dropbox. Potrebbe trattarsi di un errore temporaneo. Riavvia Dropbox" con annesso anche un file txt col rapporto di errore.

L'app rimane per un tempo indeterminato su "aggiornamento account Dropbox in corso" (l'ho lasciato andare per più di un'ora), ho già provato a seguire i passaggi per corregge le autorizzazioni e ho già disinstallato, riavviato il sistema e reinstallato il programma con l'installer online e anche offline, ma il risultato è sempre lo stesso. Qualcuno può aiutarmi?

Version: 187.4.5691

Since Yesterday I'm trying to install the Dropbox desktop app on Windows 11. After installing and logging into the site, I get the error "Can't start Dropbox. This error might be temporary. Restart Dropbox" with a report .txt attached. The app then remained stack on syncing for almost an hour.

I already tryed to fix hardlinks and permission in the preferences menu and uninstall and reinstall via online and offline installer, but the problem didn't solve. Can anyone help?

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Jay

Hi @Ikari, thanks for bringing this to our attention.

Could you copy and paste the text in the error log in order to see why the app isn't loading?

This will help me to assist further!

Ikari

Hi Jay, thanks for the answer. Here's the text:

bn.BUILD_KEY: Dropbox
bn.VERSION: 187.4.5691
bn.constants.WINDOWS_SHELL_EXT_VERSION: 67
bn.is_frozen: True
machine_id: 56af4773-f578-4afe-b43d-4c2b9be99a54
pid: 19196
cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.817.1'
real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.817.1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\kitsu\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\kitsu\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\kitsu\\Dropbox'
real_path='C:\\Users\\kitsu\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\187.4.5691\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\187.4.5691\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\kitsu\AppData\Local\Temp
TEMP: C:\Users\kitsu\AppData\Local\Temp
tempdir: 'C:\\Users\\kitsu\\AppData\\Local\\Temp'
real_path='C:\\Users\\kitsu\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 862, in wrapper
File "desktop/dropbox/client/main.py", line 6747, in finish_dropbox_boot
File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
File "desktop/dropbox/client/main.py", line 6207, in _init_components_for_account
File "desktop/dropbox/client/main.py", line 6130, in create_sync_engine
File "desktop/dropbox/sync_engine_boundary/factory.py", line 155, in make_sync_engine
dropbox.sync_engine_boundary.exceptions.IncompleteMigrationException: C:\Users\kitsu\Dropbox\.dropbox-relocate3640a06ba127

Jay

Thanks for the log. When you uninstalled and reinstalled the app, did you perform an advanced reinstallation?

Ikari

Thanks, tomorrow i’ll try doing that and then I’ll let you know if it works.

Jay

No worries, keep me updated with any news!

Ikari

Hi @Jay , I followed the guide but it didn't work, I got the same error.

Here's the log:

bn.BUILD_KEY: Dropbox
bn.VERSION: 187.4.5691
bn.constants.WINDOWS_SHELL_EXT_VERSION: 67
bn.is_frozen: True
machine_id: 56af4773-f578-4afe-b43d-4c2b9be99a54
pid: 22084
cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.817.1'
real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.817.1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\kitsu\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\kitsu\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\kitsu\\Dropbox'
real_path='C:\\Users\\kitsu\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\187.4.5691\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\187.4.5691\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\kitsu\AppData\Local\Temp
TEMP: C:\Users\kitsu\AppData\Local\Temp
tempdir: 'C:\\Users\\kitsu\\AppData\\Local\\Temp'
real_path='C:\\Users\\kitsu\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 862, in wrapper
File "desktop/dropbox/client/main.py", line 6747, in finish_dropbox_boot
File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
File "desktop/dropbox/client/main.py", line 6207, in _init_components_for_account
File "desktop/dropbox/client/main.py", line 6130, in create_sync_engine
File "desktop/dropbox/sync_engine_boundary/factory.py", line 155, in make_sync_engine
dropbox.sync_engine_boundary.exceptions.IncompleteMigrationException: C:\Users\kitsu\Dropbox\.dropbox-relocate3640a06ba127

Jay

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Ikari

Yes, I'll be waiting for your email.

Thank you

Jay

Thanks, I've sent you an email, please could you reply to it when you get a chance!