Not getting Email notifications - all boxes are checked in settings

Question

Hi all, I am in IT Helpdesk - I have 2 users that have stopped getting email notifications when projects are added to their Dropbox.  All email options are checked but the emails are not coming in.  It does say "your team admin may be controlling some email settings" but I don't know how to find out who that is.

Thank you in advance!!

dianders

Jay · Answer

Hi @dianders, could you clarify what notifications you're referring to? There aren't emails sent out if files are added to a Dropbox account, unless you're referring to invites to shared folders or some other type of notification.

A screenshot of an email they received would be helpful, while hiding any personal information and names.

dianders · Answer

Here is a pic of her settings - not sure why the emails are just not coming in.  Hmmmm..... Let me check her email rules/spam traps!!

dianders · Answer

Hi again Nancy, she does not see step 3 View Teams and Groups.  Does that mean she's a standalone without an admin?  If so, the email notifications aren't working.  Does she need to have notifications for Dropbox enabled in Windows settings?