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Storage space does not match the actual used space?

onnokramer

I use dropbox already for a decade approximately and in general, I'm very happy with the free account.

Mostly I share files with students (temporary) to assist them.

The dropbox folder cpntains 1.5 GB of 16.4 GB max.
dropbox says that 8.0 GB is used?

How can this be fixed?

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Accepted answers

onnokramer

Dear all,

DB is allowed on 3 devices. I saw on one of them a hidden file and after I deleted that the acount space matches

So I solved it myself

take care

Onno Kramer

All comments

Rich

@onnokramer wrote:
The dropbox folder cpntains 1.5 GB of 16.4 GB max. dropbox says that 8.0 GB is used?

Do you have the backup feature enabled? If so, those files would take up space in your account as well.

https://help.dropbox.com/installs-integrations/desktop/how-to-use-dropbox-backup

onnokramer

Thank you
Back-up feature never used

Nancy

Hi @onnokramer, I hope you’re doing well!

Is it possible to send me a full screenshot of what you see on your Plan tab here?

onnokramer

dropbox size error.jpg

Rich

@onnokramer

That's a screenshot of your Dropbox application. Nancy is asking for a screenshot of the following page in your account.

https://www.dropbox.com/account/plan

That page will show the true usage of your account.

onnokramer

My apologies, I didn't understand what you meant.

Dropbox account_Page_1.jpg Dropbox account_Page_2.jpg Dropbox account_Page_3.jpg Dropbox account_Page_4.jpg Dropbox account_Page_5.jpg Dropbox account_Page_6.jpg

Jay

Hi @onnokramer, do you have a backup taking up space on your account on this page?

onnokramer

Dear all,

DB is allowed on 3 devices. I saw on one of them a hidden file and after I deleted that the acount space matches

So I solved it myself

take care

Onno Kramer

Jay

Glad to hear you were able to resolve the issue. If you need any further assistance in the future, please let me know.

Enjoy the remainder of your week!

Bilbo7

I agree, my storage is only 76 mb yet it is saying 2 GBs!

Walter

Hey @Bilbo7 - sorry to hear about this.

Could you clarify what's reported in your plan tab in regards to your quota and where you're spotting the discrepancy?