Files not syncing to my offline folders.

Question

Hello, I have just upgraded to a Business Teams account and uninstalled/reinstalled Dropbox, and now my files don't appear to be syncing. They are all available online, but not all are available on my PC Windows 10. I haven't had this issue prior to updating my account.

When I click on the Dropbox icon there aren't any syncing issues and it says all of my files are up to date.

In preferences/settings, I have ticked for all files to be available offline.

I've quit Dropbox and reloaded, as well as restarted my computer.

Does anyone know what I'm doing wrong? Or how to fix this?

Thank you so much!!

Hannah · Answer

Happy to see that you were able to, more or less, figure this out, @becmac!

If you still need any help, let us know.

Have a great day!

becmac · Answer

Hi Everyone,

I was able to find what was happening although I'm still a little confused by it and now I'm likely to have a few errors... Basically, it looks as though when I upgraded a copy of my Dropbox was created and as I was working from "pinned folders" in Explorer, I was working from the copied folders only available on my desktop that were no longer linked to the online shared folders. It still says Dropbox in the file path so I'm just trying to work out where exactly these folders are located on my computer as I have been working on a few local copies this past week that won't have synced when I upgraded! Frustrating, definitely, but at least I've located the new Dropbox folders that are syncing with the online folders/files in real-time, which is a big positive.

Thanks for your input!

becmac · Answer

Hi Nancy,

Thanks so much for responding! I have checked both of these settings and all of these files/folders were synced prior to the upgrade, so it's not the file naming. The folders aren't totally empty, some folders and files are there but if I add any files or make any changes to my desktop folders or move any around, no changes are made in the online dropbox.

And vice versa, if I amend / change anything in the online folders, it's not reflected in my desktop folders...