I have not contacted Google. Can you help me out: what part of Google is this attempting to access? I believe they have different support teams for different products. Google drive?

This is a key creator of Dropbox for me. I need to be able to move large files from Google (mainly photos and video) quickly and easily.

Hannah

Hey @catdoc, did you try my suggestion of working through an incognito/private browsing window?

If that doesn't help, I'd definitely suggest reaching out to Google for more info.

catdoc

Yes, I did. And no luck. I find something on a Google forum with a similar issue: I also tried it in a device I on which I constantly use my Google account so that it is a trusted device. No luck

catdoc

What aspect of Google is Dropbox contacting in this integration? (What website)

TheEditor76

I'm having the same issue.

Mark

Has anybody reached out to Google to ask why?

haryadoon

I have no problem logging in to Dropbox on a browser page. This works fine, but I would like to take advantage of the desktop app for Windows 10.

I have downloaded and installed the app. When it runs, I am asked to "Continue to your browser to sign in".

This opens a new tab in my browser, with the URL:

The browser detects that this URL has a privacy error:

Your connection is not private

Attackers might be trying to steal your information from dropbox.com (for example, passwords, messages or credit cards). Learn more

NET::ERR_CERT_AUTHORITY_INVALID

This is clearly a problem at Dropbox's end - the servers are using expired or otherwise invalid security certificates.

How can we get Dropbox to acknowledge and fix this?

Sam DBX

Hi everyone,

Sam from Community here 👋🏾

Just a heads up that the option to import directly from Google Drive is currently not functioning.

Our team is working on a fix, and you can check the status in here.

We'll keep you updated.

Sam

Sam DBX

Hi all,

The ability to import files directly from Google Drive is back and working as expected.

Let us know if you still have issues.

Thanks,
Sam

Ttbomk

Hey @Sam DBX

Problem solved!👏 Thanks a lot!

Best regards,

Andrey