Conflicted file issues

okay i can check who used it, but it here way to use the file with multiple people? For example, we are writing a report on a same document file?

Its still happening, when I delete conflicted file, its coming back and when I check version history, i can see name on it but that user is not touching that file.

Sorry to jump in here, @dennis_c.

What types of files is this happening with?

If it's with Microsoft Office files, you can use the Dropbox badge; you can see how to enable this feature here.

When I try to delete those 0kb files, it keep returning back.

Is it even possible to delete them when using DROPBOX?

No one is accessing the files other than myself and it keep returning back.

Please give us solution to this.

I'm paying almost $3200 yearly and drobox consistently having issues.

I'm about to change to different platform as it is not worth staying with dropbox if this cannot be fixed.

I already searched posts about this and seems like there is no **bleep** solution around here.

Nancy

Are you having this issue only with Adobe Illustrator files on your Dropbox account? If you haven’t already, please try to test this by deleting a couple of other files to see if they’ll come back, as well.

Is there any chance that any of these files are currently open on a different device that’s linked to your account?

its happening to other files as well, i tried on image files

I have noticed that this issue has not been fixed for a long time.

Instead of saying "please check version history" or "please use lock function" or badge function.

Give us actual solution please?

or maybe there is no talented developer to fix this issue? or at least give us option turn on/off before creating conflicted copy -_-

Thanks for the update, Dennis and thanks for your feedback about this issue.

Since you can see which user is the one re-creating the file, can you ask them to delete it from their own account, to see if that helps?

Also, if you click on your Dropbox icon, then on your initials/profile pic and then on "view sync issues", do you see anything reported there?

Its super weird as she is sitting right next to me, not even accessing that file and there is no sync issues.

I mean I can ask her to delete that files but what is point of using dropbox when I can't even delete files myself and can't even share or collaborate because of conflicted file problem?

It might have to do with a third party app; sometimes if a file is used by another app, it will re-appear, so it will need to be deleted from the computer it was originally added from.

Does it work if she does it?

My site has come up with some conflicting files and I am not sure how to fix it. We only have 30 days of backups. Conflict on some files go beyond that. I did a restore on one file that had a good version, but the result showed up as conflicted. The ones that have no good backup can be recreated, so if I could delete the previous versions, I would be ok. But there is no option to delete an individual version. Any help would be appreciated.

Thanks,

JohnD

Hey @johnpd, sorry to see you're having trouble.

Have you taken a look into this article with info about conflicted copies, to see if any of the reasons for their creation, sound like something that might have happened in your case?

There is an Open Office data base file involved so that would be almost impossible to resolve. What we want to do is delete the conflicting files and roll back to a back up I have from earlier in the month which I think is good. But there is no option to delete particular versions. There are three of us updating these files. I tried a restore from another person that did an update. His file shows no conflicting message. But after the restore, that restored file now shows the conflicting message with my name associated with it. I don't know what we can do to get rid of this. How do we get back to ground zero. This is a confusing mess.

JohnD

Hey John, thanks for the additional info.

Just to see if I understand correctly, do you mean that you restored a file to a previous version and after it got restored, the restored version got the 'conflicted copy' appended to it again?

Also, when did this issue start happening? Did you notice any changes on your computer(s) before this happened, like an OS update, for example?

OK it appears that the conflict messages have finally disappeared. I am not sure what was going on. Another issue I have run into is that the Dropbox desktop app on my computer is updating at least once a month. I have a shortcut on my desktop for it. When these updates are applied, the shortcut is changed from the program executable to a link to the Dropbox files. What is causing this?

JohnD

Jay

Hi @johnpd, the Dropbox desktop application does have frequent updates to keep up with security fixes and feature updates.

Did you create the shortcut to Dropbox on your desktop prior to when it was changed by the update?

Yes, I created the shortcut prior to the update. I have to recreate it after every update. Every time an update comes down, the update changes it from the executable to a link to the files.

JojhnD

Jay

This would be normal behavior then. If your shortcut is pointing to the Dropbox folder, then the app is recreating the shortcut from each update.

Have you tried creating a new shortcut with a different name to see that it doesn't get overwritten?