I am Team Member of Unlimited Account of Dropbox, Given access to download the files , but when I do download , it give the Error ( 400), Any Solution about it... Pls
Hi @Joetta Rodriguez and everyone,
An update here for us:
We passed Salesforce approval and the latest version (1.618) is listed publicly on this page:https://appexchange.salesforce.com/appxListingDetail?listingId=a0N30000000prqLEAQ&tab=dIf you are a Salesforce Admin, you can upgrade the package to 1.618 to resolve the issue.Let us know if this works for you!Sam
How big is what you are trying to download? Both in terms of size and folder numbers
Hi Mark, I am a drop box user facing a similar issue. The folder I am trying to download is approximately a 100 GB and has multiple sub-directories in it. Every time I try to download the folder I encounter error 400.
Hey @Abe Abraham, thanks for the nudge here.
At the moment, you can only download a folder if it’s less than 20 GB and has fewer than 10,000 total files.
As a workaround, you can download the folder in smaller chunks, or use the Dropbox desktop app, to sync the folder to your computer.
I hope this helps!
Hello Hannah,Do you have a concrete date for when this issue/policy will be fixed?Currently, making periodical backups to an on-site hdd is an extremely tedious process.Enough reason in fact to move away from Dropbox and subscribe to another service.
Hey @inv, thanks for the comment here.
This limitation is actually not something that will be changing any time soon, as it's how the web downloader works, but we appreciate your feedback.
Would you mind giving us some more info on how you're using the web downloader to make backups?
Trying to load a file from dropbox and receiving Error 400. Any reason this would be occurring? Happens with PDF and Excel docs. Please help. The work arounds are time consuming and tedious.
Hey @Joetta Rodriguez, thanks for letting us know.
Are the files in question saved to your Dropbox account, or did someone send them to you through a link?
Have you tried using a different browser or a private browsing/incognito window, to see if that helps?
These are internal docs sent within our company. We have not had any issues with Dropbox in this capacity (utilizing since 2021) until this week. Please advise. Thank you
@Hannah thank you. We did try a different web browser and still have the same error 400 when trying to open a document. Please advise
Hi @Joetta Rodriguez, when you say internal docs sent within your company, can you clarify how exactly you're accessing them?
Can you send me a screenshot of the error, in order for me to have a visual?
Also, provided the files are in your account, and syncing locally to the desktop app, can you try previewing them there, just to see if you get the same results?
We are using SalesForce for our internal sharing and sales/appointment/followup/documents
We contacted SalesForce and they referred us to DropBox since it is a 3rd party issue.
I have had to blur some names for confidentiality.
Currently, we are UNABLE to open any of our dropbox docs thru SalesForce
Hi @Joetta Rodriguez, have you checked if your Dropbox for Salesforce is up to date? If it's not, you can update it, using the info here.
We completed the update of Dropbox to SalesForce and still have the same issue when opening documents, ERROR 400.
Please advise.
Hey @Joetta Rodriguez, thanks for flagging this with us.
I just wanted to mention that our team is looking into this and we'll get back to you once we have an update to share.
Thanks for your patience.
Much appreciated!
After a discussion with SalesForce, they believe the issue is coding and asked we share this link with Dropbox.
https://developer.salesforce.com/forums/?id=9062I000000DLLEQA4
We have been experiencing the same error 400 issue for the past 2 days. The problem has gone from annoying to urgent. SALESFORCE: Please update the community when this error has been resolved!!
Agree it is urgent, we have been dealing with this for more than a week. SF says it is an issue with Dropbox coding.
@dbox_
please help!
Hi guys, thanks for reporting this to us!
Our Team is aware and currently investigating this issue. We'll update you as soon as we have additional news.
Thank you!
Hi,
I have downloaded dropbox for salesforce. I am able to upload files and folder to dropbox through salesforce and view them on dropbox app.
However, I am having an issue where I am unable to access the added files through salesforce. When i click the name of the file on the dropbox widget in Salesforce, it will redirect me to error (400) page. Is this the expected behavior?
Hey @Ulfahaj997, thanks for bring this to our attention.
I just wanted to mention that our team is aware of this issue and are currently looking into it.
We'll let you know more as soon as we have an update.
My Salesforce client who I am supporting uses the Dropbox for Salesforce app.It has recently stopped working. I can upload a file, but when I want to preview it, I get an Error 400.My client uses Salesforce Classic, will not upgrade.We are using an old version of Dropbox, but it had been working fine until a few days ago.I see this problem appeared in 2022, but did not appear to get resolved.https://www.dropboxforum.com/t5/View-download-and-export/Error-400-when-downloading-files-from-the-website/m-p/719962Can anyone help?
The company I work with is also having issues with Error 400 using Salesforce.Appreciate an update as soon as you have one.
We are having the same issue at our agency. We have used Salesforce and Dropbox for years and this is just a new thing. The files, the users, the way we upload the files are all the same. It has to be a Dropbox issue.
Can someone @dbox_ please help us - clearly this is not an isolated incident.
How will we be made aware of the fix? It's not on your website as an issue being tracked.
EXACTLY! @dbox_
Hi everyone,
This is Sam from the Community team 👋🏽
Just to let you know that our team is actively working on this issue, and we should have an update soon.
Thanks for your patience so far,
Sam
@sam and @dbox_ thank you for the reply, but we are really in need of assistance. It is extremely frustrating trying to use this software when it is not running at the capacity in which it was intended. Thank you
