Child Item

Can't login

Ive been using my free Dropbox account since years, both on my laptop and my mobile phone. After a Windows update I suddenly can't access my Dropbox account on my laptop, using the same login credentials as my mobile phone has for it's Dropbox application. The 'forgotten password' option doesn't work because I don't get any confirmation emails in the same email account I use for Dropbox. And that means no email at all, even after checking spam folders etc. This way I'm stuck without a working Dropbox application on my laptop, retrieving passsword doesnt work, contacting Support is IMPOSSIBLE without signing in with your original email account you registerd Dropbox with in the first place.

How on earth do I get my photos back on my laptop with it's Dropbox app?

Find more posts tagged with

Account Access

Accepted answers

All comments

Walter

Hey @JA35, sorry to hear you're having issues with this.

Can you please let me know if you're getting any particular error when trying to log into your account on your laptop via the Dropbox desktop app?

Are you able to log into the account normally through a web browser?

Any additional information or screenshots are more than welcome!

JA35

Hello,

I cant login and if a ask to send a email because a maybe forgot my password, i dont goet a email also not in my spam mail.

My email that i usage for dropbox is [personal information removed per the Community's Guidelines]

I usage that email fot many years and now i cant do nothing.

On my phone i dont have a problem but on PC i can not login because i dont get a email.

So no dropbox on laptop 😞

And i please want to login again 😉

JA35

Hello,

My real account is JA [removed], [removed]

So if you can sent me and email to reset my password to my hotmailacoount, i am very happy that you can help me.

I hear hopefully soon from you 😉

Greets

[personal info removed per the Dropbox Community Guidelines]

Hannah

Hey @JA35, are you on a Dropbox Basic free account?

If you go to your account settings here, do you see the laptop as one of your connected devices?

JA35

Hello,

Yes i have a basic free account, but when i go to Here than i see my account JA35 and not my real account.

And why are we speak englisch?

Because when i am in Here everthing is in Dutch, what my real language is 😉

I want my old account back where my foto's are and that is not this account, because i can not reset my password because i get no email on my email,

while my phone works the dropbox app.

And i have now no dropbox instal on my laptop, so no connection, because i can not login, and if i can not back my old account

than i most look for another solution 😉

Walter

It sounds like you're logged into another Dropbox account, associated with another email address of yours @JA35

Are you 100% sure that you're logging into the correct account?

JA35

For the ten times, i can not login wiht my real account, because i get no email to change my pasword and on my phone is the real account!!

So i dont have a dropbox on my pc because i can not login with the good email i normal usage, its just like my real emailadress dont exist after many years!

So i make another account so i can post my problem here!

No account no community!

Megan

Hi @JA35, I understand how frustrating this is, and I'm here in order for us to find a solution.

However, let me clarify something: you mentioned that the account you need to access is already connected to your mobile, right?

I'm simply asking, because you later said that the email address doesn't exist, so I'm trying to be on the same page as you.

Can you access the email address? If so, feel free to try adding "no-reply@dropbox.com" to your email's contacts or address book and repeat these steps to reset your password.

JA35

Hello,

Yes i have it on my phone the right account.

But the steps you show me, doesnt work, and try that for many times thats why i make another account for help.

So thank you for youre help but did does not work, sorry 😉

I wait for a friend and maybe he understand this 😉

Megan

In this case, can I send you an email in order for us to have a closer look into this @JA35?

JA35

I have ask that also 2 times.

If i can someone from the staff send a personal email and give them my real emailadress and that

that person can send my a email with changes password in it, maybe that it wordks and i can see

of i maybe can get my account back 😉

But nobody respone on that.

Megan

Hi @JA35, I just sent you an email, I'll be happy to see you there!