Syncing in Windows 11 creates conflicted copies

Question

I have been happily working in Dropbox on a joint project with a colleague for several years now, viewing and editing shared documents. However, since installing Microsoft 11 - and despite having the Dropbox app installed too - I have repeated problems with syncing issues.

It regularly creates 'conflict' copies of docs and I have just opened a shared doc in order to edit, only to spot that it's not the most up-to-date one, created three days ago. I have found the latter in the online folder, but it hasn't synced with my desktop PC folder.

This could have caused us real problems as the final document is due to be sent to a client on Wednesday. Can anybody help?

ehendry · Answer

Hi Walter

If the problems occur again, I will send you screenshots as suggested. At the moment, I'm keeping my fingers acrossed (but in a puzzled, why did it go wrong? sort of way).

Walter · Answer

Hey @ehendry, sorry to jump in here, but could you send us a screenshot of what's troubling you exactly so that we can have a look too?

As for the syncing icons on your files, you can take a look at this Help Center article.

ehendry · Answer

Hi again

I have just downloaded the app AGAIN, and everything has changed - I'm now seeing syncing info and the little black icon is live.