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Mac Sonoma/conflicted copies and app isn't loading

Not sure if the two are related (Sonoma and the conflicted copies) but I opened my dropbox this morning (after installing Sonoma last night) and all my shared folders had been replaced with conflicted copies. The originals were nowhere to be found.

I went to the web version and my MacAir and it showed both copies (original and conflicted). When I tried to delete a conflicted copy, it would reappear.

On my Mac, I uninstalled the app and the folder on my hard drive. I then re-installed the app (several times) but it won't open (report below). It should be noted that I can now delete the conflicted copies on the web and Air, and they do not re-appear.

Strangely, I installed Sonoma on my Air and no issues at all.

Anyone having this issue? Any help would be appreciated. This is maddening. Thanks

bn.BUILD_KEY: Dropbox
bn.VERSION: 183.4.7058
bn.constants.WINDOWS_SHELL_EXT_VERSION: 65
bn.is_frozen: True
machine_id: 63bb90a1-2a95-59e7-a07f-09141b5ed6fc
pid: 1943
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='carlprince', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Carl Prince', pw_dir='/Users/carlprince', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='carlprince', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Carl Prince', pw_dir='/Users/carlprince', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'carlprince', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'carlprince', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/carlprince'
appdata: '/Users/carlprince/.dropbox/instance1'
real_path='/Users/carlprince/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/carlprince/Library/CloudStorage/Dropbox'
real_path='/Users/carlprince/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/3j/tnn9z6p14k53y1b9k2jrcrg00000gn/T'
real_path='/private/var/folders/3j/tnn9z6p14k53y1b9k2jrcrg00000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5504, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 520, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 858, in result
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 232, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/59d4d117-c039-4214-8e55-41a94767c6bb’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/59d4d117-c039-4214-8e55-41a94767c6bb’.}

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Accepted answers

Carl8

Hi Jay, I called Apple today and they advised me to create a new user profile and download the app there. It worked, so we isolated it to my main user profile. But in the end, I simply signed out of my dropbox account from the preferences tab, and then re-started the app. It worked.

Hope this helps you and any others with a similar issue.

Thanks again.

All comments

Jay

Hi @Carl8, thanks for bringing this to our attention.

Could try quitting the Dropbox desktop application and restarting it again to see if you receive the same error message?

This will help me to assist further!

Carl8

Thanks for your reply. I can't restart the app. I deleted it and all my files yesterday. Then, I downloaded and installed the app again (several times) but it won't start. Here is the latest error report from just a moment ago

bn.BUILD_KEY: Dropbox
bn.VERSION: 183.4.7058
bn.constants.WINDOWS_SHELL_EXT_VERSION: 65
bn.is_frozen: True
machine_id: 63bb90a1-2a95-59e7-a07f-09141b5ed6fc
pid: 1198
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='carlprince', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Carl Prince', pw_dir='/Users/carlprince', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='carlprince', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Carl Prince', pw_dir='/Users/carlprince', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'carlprince', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'carlprince', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/carlprince'
appdata: '/Users/carlprince/.dropbox/instance1'
real_path='/Users/carlprince/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/carlprince/Library/CloudStorage/Dropbox'
real_path='/Users/carlprince/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/3j/tnn9z6p14k53y1b9k2jrcrg00000gn/T'
real_path='/private/var/folders/3j/tnn9z6p14k53y1b9k2jrcrg00000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5504, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 520, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 858, in result
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 232, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/59d4d117-c039-4214-8e55-41a94767c6bb’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/59d4d117-c039-4214-8e55-41a94767c6bb’.}

Jay

Just to check, when you deleted the app and files, did you perform an advanced reinstallation?

Carl8

I am not sure if it is called "advanced" but I did install a version that didn't require an internet connection.

Carl8

Hope this helps you and any others with a similar issue.

Thanks again.

bcortier

Hi, I got the same issues yesterday (conflicted copies) following the macOS to Somona. At the moment, I doesn't restart my dropbox agent (version 183.4.7058). Hope, they will be a fix of the dropbox agent soon

Hannah

Hey @Carl8, thanks for sharing your experience and your fix!

And sorry to see you're having this issue, @bcortier.

Can you clarify if restarting the Dropbox app worked for you or not?

Have you tried any other troubleshooting steps for this?

bcortier

Hi, no, restarting the dropbox app didn't resolve the issue. At the moment, I didn't restart my agent, so there is no synchro

Hannah

Can you clarify what you mean by that, @bcortier?

Do you mean that you currently have the Dropbox app closed?

bcortier

yes, I doesn't restart the app

Nancy

@bcortier, can you please attempt to restart your Dropbox app again, and let me know if the same error appears?

jordangamet

I have exactly the same sync problem right after installing Sonoma on a Mac book pro. Conflicting copies of all folders, no files left in the original folders, and after uninstalling the Dropbox app it is impossible to get it to run again, it always crashes on launch.

I tried pretty much everything, restarting the mac, trying on the web app to fix the sync, nothing worked since now.

Waiting here for a solution.

I precise that the group with which I shared the folders and files don't see the new "conflicting copies" of any folder, but they also lose the files in the original folders.

Thanks to anyone who can help to fix the issue.

Capture d’écran 2023-10-05 à 17.37.30.png

Capture d’écran 2023-10-05 à 11.40.23.png

Capture d’écran 2023-10-05 à 17.44.47.png

bn.BUILD_KEY: Dropbox
bn.VERSION: 184.4.6543
bn.constants.WINDOWS_SHELL_EXT_VERSION: 66
bn.is_frozen: True
machine_id: 6c5f9e17-567b-5d6a-bf83-11b564f4ec56
pid: 1410
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='jordangamet', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jordan GAMET', pw_dir='/Users/jordangamet', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='jordangamet', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jordan GAMET', pw_dir='/Users/jordangamet', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/jordangamet'
appdata: '/Users/jordangamet/.dropbox/instance1'
real_path='/Users/jordangamet/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/jordangamet/Library/CloudStorage/Dropbox'
real_path='/Users/jordangamet/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/y2/vzqy1tg937g8ybp9_6ffzb600000gn/T'
real_path='/private/var/folders/y2/vzqy1tg937g8ybp9_6ffzb600000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5546, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 520, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 858, in result
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 232, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "Aucun fournisseur de fichiers valide trouvé portant l’identifiant « com.getdropbox.dropbox.fileprovider/30359e90-88fb-45a4-94eb-a46a81667bdd »." UserInfo={NSLocalizedDescription=Aucun fournisseur de fichiers valide trouvé portant l’identifiant « com.getdropbox.dropbox.fileprovider/30359e90-88fb-45a4-94eb-a46a81667bdd ».}

Hannah

Thanks for all this info, @jordangamet, and sorry to see you're having this issue.

I assume that closing and relaunching the Dropbox app doesn't help, right?

Can you please confirm the location of the Dropbox folder on this particular computer? Is it ~/Library/CloudStorage?

davidjeastman

After Sanoma update on MacBook Air, every one of my shared folders created a conflicted copy, including folders shared with me. Unfortunately, some of the sub folders and files remained in the original folders/sub folders, and some of them were "moved" to the conflicted copy folder(s). The really bad news is the folder shared with me actually had some of it's content moved to my personal conflicted copy folder and is no longer part of the original folder. Thus, the organization that shared the folder with me no longer has access to the moved folders/files. I have thousands of files/folders that are either in the original location or the conflicted copy location, but neither location has everything. I don't want to manually move everything back from the conflicted copy to the original. How do I fix this??? PLEASE HELP!

Jay

Hi @davidjeastman, have you tried the previous steps earlier in this thread to resolve this issue?

davidjeastman

@Jay - Yes, but no luck. What’s really strange is that about two thirds of my files were moved from the original folder to the conflicted copy folder. I decided to manually move everything back to the original folders then delete the “CC” folders. Hopefully, it was a one-time glitch with the Sonoma update and won’t happen again.

Walter

Thanks for keeping us in the loop on this @davidjeastman

Let us know if anything else comes up!

davidjeastman

@Walter - Seems like a lot of issues with DropBox and the latest Mac OS update. Is DropBox working a fix? Thank you.

Megan

Hi @davidjeastman, we always keep an eye out on any possible issues our users mention, and try to troubleshoot and help as much as we possibly can.

If you need anything else, don't hesitate to let us know!

freigeist

I have the same error txt. I'm on Ventura 13.

freigeist

My solution was, after uninstalling with File Provider, you must also delete the hidden dropbox files in Finder. Once I did this, installation was fine.

davidjeastman

My problem was that over 50% of my files were “Moved” to the newly created “conflicted copy” folders and NOT left in the original folders, including folders shared with me (I was not the owner, yet files were moved out of the owners folder to my personal CC folders). To fix my issue, I had to manually move all the files and folders back to where they belonged.

Nate D

answer his question! what the hell is going on with DropBox and it's support? Disgusting.

Carl8

@Megan @Walter This is important. I failed to mentioned this step when I updated you on my solution. Apple Support had me move all the dropbox hidden files to my desktop. Then I restarted the app and it worked. Hope this helps everyone.

jordangamet

I finally found a way to re install Dropbox app on my computer, using the advanced installation.

But nothing changed during that time on my files.

Here is the location of my dropbox folder. Nothing like Cloudstorage for my part.

Any solution yet ?

Capture d’écran 2023-10-09 à 13.38.18.png

bobbyz

A new user profile...where? In DBx? on the Mac itself?

Apone

Did the new update Sonoma 14.1 solve the conflict copies issues ? Anyone knows ? (I work for a small company and it was a pain in the a** as we also lost files... wanna make sur before reconnecting 20 people to the Dropbox ap...)

Thanks fro your help and answers.