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Cannot install Dropbox with Windows 11

Dropbox was installed before the upgrade to Windows 11. It has run completely fine but with the recent update to dropbox I was told I needed to update to the latest version in order to continue using Dropbox. However, despite my attempts to install the update it never starts.

I have since completely uninstalled Dropbox and downloaded the Full Off-line Installer for Dropbox which is having the same issue and will not start. I have tried compatibility mode, running as administrator. I get as far as UAC prompting me to approve running the app and then nothing. No error codes, no failure messages. Just nothing. I do not have an AV running besides built-in MS stuff and I have tried disabling all of that. Same results.

My machine has the following:

Windows 11 Home 64-bit

AMD Ryzen 7 2700X

16GB RAM

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Comments

Nancy

Hey @BC17, welcome to our Community!

Can you clarify if you’ve already tried the offline installer of our latest stable app version as shown
here?

If you have, let me know, and we'll check what else may be happening.

BC17

@Nancy I have, it does the same thing.

Hannah

Hey @BC17, sorry to jump in here.

Would you mind trying a more
advanced reinstall of the app, to see if that helps?

BC17

@Hannah

That didn't work either. Same results.

Jon R.17

Mine is having the exact same issue.

Hannah

Thanks for updating me here.

Can I send you an email @BC17 and @Jon R.17, so we can look into this internally?

BC17

@Hannah yeah

Jay

Hi @BC17, I've sent you an email, please could you reply when you get a chance!

Jon R.17

Yes please

Jon R.17

Hi Jay, can you help me out?

Hannah

No worries, @Jon R.17, I just sent you an email, so we can look into this internally. Make sure to check it out when you have the time.

Jon R.17

The Microsoft store only has a Dropbox (S) app, not the desktop version. This doesn't work for what I need. I replied to my email and still haven't heard anything.

Jay

Hi @Jon R.17, I can see that your ticket is with a specialist team, and that they've replied to your email. Please could you respond to them when you get the chance!

Jon R.17

I figured out the issue. I had to uninstall Boxifier and then the installer worked. Thank you for your help.

jp22

I am having the same issue. Please help me

Megan

Hi @jp22, welcome to our Community!

Do you get any specific errors when you try to start-up the desktop app? Can you give me some additional info as to what happens there?

Keep me posted!

jp22

No specific error. Installer finishes the installation, but I can’t open the app and there’s no icon on system tray. I already tried the advanced installation without success. Thanks

Walter

Hey @jp22, sorry to hear this persists for you, even after the advanced reinstall.

Would it be OK if we reach out via email to have a further look internally?

jp22

Sure! Thanks

Walter

No worries @jp22 - you've got :envelope:

juliery

I've got the same issue! Whenever I try to download Dropbox for my PC (brand new, with Windows 11 pre-installed), the Microsoft Store "recommend me" to install Dropbox Lite! I can download, but not run the installer file for "the real Dropdox"... What to do?

Walter

Hey @juliery, sorry to hear you're having issues with this.

Have you tried switching your computer off from S mode as suggested here?

juliery

Thank you so much! That helped!

Walter

Glad to hear that and thanks for keeping me in the loop too @juliery

See you around the Community and happy October!