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I am unable to copy and paste camera uploads into a picture file on my computer.

I cannot copy and paste camera uploads into a picture file on my computer. I used to take my camera uploads and put them in picture files to save space on my iPhone and organize my photos. Now, I cannot copy multiple pictures and paste them, there is no option. They only allow me to move them into a different Dropbox file.

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Walter

Hey @howardrcooper, thanks for joining our Community and happy Monday!

Could you please let me know the steps you take to do this and clarify if you're using our website or the desktop app maybe?

A screenshot of what's troubling you would also be appreciated.

Thanks!

howardrcooper

When I use drop box on my desktop. (Windows 10). Up until recently, (before they the changes), I could go into my camera uploads, could copy one or multiple photos and then just paste them into a picture file or any location on my computer. Now there is no option or ability to cut, copy, and paste the photos in the camera uploads and simply cut and paste them. It only allows certain commands when you click the photo, like move, but only to another drop box file location. It makes no sense, it always was able to do this, as drop box will not allow this and is blocking you from doing this. It is a waste since I cannot store and organize my camera uploads in separate picture files as I have always used. Maybe I am missing something, but try to do this with the camera uploads and you can't do this basic command.

johnyjohnson

same started happening to me this afternoon ... how to solve this issue?

Walter

Hey @johnyjohnson, sorry to hear about this.

Could you provide some additional information or a screenshot of what's bothering you so that we can assist further?

johnyjohnson

Since today's afternoon, I am unable to copy/cut and paste files from 'Camera uploads directory' to other locations on my disk.

Actually, I can copy/cut & paste subdirectories in 'Camera uploads directory', but not individual files.

You can see the difference in the attached photos:

20221116_214657 (Large).jpg 20221116_214629 (Large).jpg

Right-clicking on the file produces a drop-down menu, where copy / cut / paste options went missing today - when I right-click on a subdirectory in this very same directory the dropdown menu includes those commands as it always had (also for files) ...

johnyjohnson

found the 'problem cause & solution' - dropdown menu got too big and copy / cut / paste options were inaccessible on my notebook screen ... using 4K monitor gets me the whole list of menu options ... actually there is a very very small black arrow (hard to see) at the bottom left corner of the dropdown menu, where you can list additional options that are off the screen ...

howardrcooper

I used to be able to take my pictures in dropbox camera uploads (set automatically to download from my iPhone) and place them in individual files and store them on my desktop. It was a straightforward way to get my iPhone pictures to my desktop and organize them in individual folders in pictures. This cannot be done, they removed cut, copy, paste commands which removes one big functionality. I determined that if you use file explorer in Windows, you can select camera uploads and use all the functions. Makes no sense to me, but I can at least move the pictures wherever I want.

Megan

Hey @johnyjohnson, glad to see everything is back on track, and well done on your troubleshooting skills!

If you need anything else, just give me a shout.

mlayton619

My pictures are on your website, Do I need to install dropbox on my pc to move my pictures to other folders? I used to do it all thee time and now I can't. Please help.

Athena Layton

mlayton619

Can't move pictures to folder on my PC. Is this a Dropbox problem or a Windows 10 problem?

Walter

Hey @mlayton619, sorry to hear you're having issues with this.

Instead of doing this via the photos tab, have you tried using the homepage to select the files you'd like and move them or download them from there instead?

mlayton619

I discovered this on my own yesterday - took some trial and error though. When did the change it to download?

Megan

Hi @mlayton619, there is a possibility this has to do with your browser, since the drag-and-drop it works on my end.

Have you tried a different browser perhaps, just to check the behavior there?

mlayton619

I actually found that I have to select the photos I want and download them. Then I can put them in any folder I want, plus delete them out of dropbox giving me more space for future pictures.

Megan

I see @mlayton619!

If you need anything else, just give us a shout.