Child Item

Email saying I'm over storage quota when I'm not

I got an email today saying "Please review ASAP: We're updating you about your account". I've had emails for a while saying my dropbox stopped syncing, but I never use Dropbox and don't really care, so ignored them. My account is only using 1.19 GB out of the 2 GB and it's a Basic account.

The message body reads

Account information: You continue to be over your Dropbox storage quota.

If I click the "Review options" button it has a bill for me. I don't want to pay this, I never use Dropbox, and if I sign into my account there are no error messages or requests for money. Why am I getting these emails? Anyone else have this issue?

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Comments

Plinio Bosco

Hello.

I keep receiving emails from Dropbox saying that I'm almost out of space and that I'm using up 80% of my space, when I'm actually using less than 10%.

Note that it says above that I have only 2 BG of space, when I actually have 15.38...

Can someone please tell me what to do? Thanks!

Jay

Hi @Plinio Bosco, thanks for bringing this to our attention.

Could you attach a screenshot showing that you're out of storage on your account?

This will help me to assist further!

Plinio Bosco

Jay

Thanks for the info. Are you still able to upload and sync files on your account normally?

Plinio Bosco

Yes, I can still upload files. Just that I received like four messages from Dropbox saying I was out of space when I'm not. Also my very account info says that I have only 2 GB when I have more than 15 GB:

Jay

Are you able to add files above the 2 GB level mentioned on that page, since you do have 15.38 GB of total quota?

Plinio Bosco

Yes, I am....

Jay

Thanks for the info, it sounds like you might be experiencing the issue in this thread. We're currently looking into this matter further.

Mark

What is www.dropbox.com/account/plan showing?

Also did you accidentally activate www.dropbox.com/backups ?