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Dropbox Camera Uploads not syncing to new MacBook

I have a new MacBook Air. I use dropbox as my primary folder and access it both from my desktop mac and my Air. I realized that Camera uploads are not working on my MacBook Air, just on my desktop. I am so confused because I would think they were the same folder. How do I get it to sync? I'm about to be on the road a lot and need everything to be congruent.

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April H.

Also I am using Ventura 13.5.2

Nancy

Hi @April H., I hope you’re doing great!

Can you please follow these steps on your MacBook Air to make sure camera uploads is currently enabled?

If it is, please try turning it off and back on again.

Do your images/videos automatically upload to the “camera uploads” folder now, when connecting your mobile device/camera?

Let me know.

April H.

I think I did everything you asked, but it's still not working. I have the dropbox icon on my menu bar. I also have a folder called Dropbox that is on both my iMac and my Air. They used to be same, and everything I did on one would show up in the other.

If I go to dropbox folder on my iMac when I'm home, or I go to the dropbox icon in the menu bar on my Air, all my photos show. If I go to the dropbox folder on my Air (not the icon in the menu bar) then the camera uploads is stuck in time back to when I got a new computer.

Megan

Hi @April H., can you clarify the app's syncing status and version on your Air, please?

April H.

Screenshot 2023-09-26 at 5.01.30 AM.png

April H.

Dropbox from the menu bar shows no sync issues

Megan

Hi @April H., thanks for the info!

I would like for you to locate your Dropbox icon on your menu or task bar, next to your WiFi and hover your mouse there.

Can you let me know the syncing status, and version of the app, please?

April H.

I spent several hours chatting with Simon from Dropbox yesterday. We were able to solve some but not all of my problems. I think I will continue on with Simon.