Child Item

Wrong email account

TT-2022

Hi there!
I received a promotional account (100gb free for 1 year), but I mistyped the email address (forgot 2 digits!) and am unable to update it from the app or on the web because the erroneous email address cannot be verified. Chat is also disabled until the erroneous email is verified (which it had better not be because it won't be me!).

- this is totally my fault

How can I correct the email address? Is there a human being who can remedy this if I call (can't find a customer service phone number anywhere on the website).

Anyone knows how can I remedy this?!

Thank you!

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Mark

Hi @TT-2022

You cannot move bonus space to a different account I'm afraid.

All you can do is swap the emails on the accounts by using a third as a temp one to release the one you want to use - note you will need to reupload things between the accounts etc.

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TT-2022

Update: discovered that the correct email address already has a dropbox account...I want to move the 100GB from the wrong account to the existing account - how can I do that? Also, d I need to delete the dropbox account with the erroneous email?

Mark

Hi @TT-2022

You cannot move bonus space to a different account I'm afraid.

All you can do is swap the emails on the accounts by using a third as a temp one to release the one you want to use - note you will need to reupload things between the accounts etc.

TT-2022

Well that's a bummer! I just tried creating another email with the wrong address and it's already in use. I'm terribly annoyed with myself for messing up the email address in the first place. I am also grateful to you for answering so promptly.

UPDATE: I tried what you suggested and that worked, alleluia! It's so much easier transferring data when you have 100gb available vs 2gb! Thanks for your help!

AplusLen

Hi @TT-2022,

I made the same mistake!

How did you exactly do it?

The wrong email account for me is [Removed as per Community Guidelines] and the right one is [Removed as per Community Guidelines]

I attempted to create a new email account using the [Removed as per Community Guidelines], but said it was already taken.

Jay

Hi @AplusLen, if you don't have access to that incorrect email, as it already exists, then it means that you won't be able to transfer the bonus quota to your own account.

Arirat banpavichit

I have my Dropbox account and data already. However I paid to another e mail without data. How can I transfer my data

Rich

@Arirat banpavichit wrote:
I have my Dropbox account and data already. However I paid to another e mail without data. How can I transfer my data

You can use a shared folder between the accounts to move files from one account to the other.

https://help.dropbox.com/share/share-with-others