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After latest Dropbox update, documents on Mac are set to open with Dropbox by default

MacBook Pro M1 with the MacOS Ventura 13.1 installed. I use the Dropbox Plus plan, and I predominantly access files through my Finder app.

The Dropbox app notified me of the new update — I installed and waited for everything to sync and index. Now everytime I try to open a file from Finder (tried with .png, .pdf, .ai, .jpg and several other random filetypes), the system attempts to open the file with Dropbox, and nothing happens (the file doesn't open in the application it's supposed to open in by default). I have to go to the "Open With" right-click menu and select the proper application by hand everytime, which is a tad annoying.

Screenshots of Dropbox appearing on top of the "Open With" menu below, both with an "online-only" and an "available offline" dowloaded file.

Thanks in advance,

Screenshot 2023-01-04 at 22.13.32.png Screenshot 2023-01-04 at 22.16.23.png

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Walter

Hey @Fildar42, sorry to hear you're having issues with this.

May I ask if you've tried reinstalling the desktop app since you first noticed this?

If you did and this persists, you can try getting in touch with our support team so that they can assist further with account and device specific information.

In any case, please keep us posted!

Fildar42

Hello, following your recommandation, I uninstalled Dropbox, restart and try to install it. Now, I can no longer start Dropbox. I have an error message Capture d’écran 2023-09-13 à 11.15.35.png

Walter

Could you click on the blue hyperlink and forward us the whole error log from there @Fildar42 ?

Fildar42

OK but it seems the file contains personnel data and don't want to share it on this thread. How can I transfer it privately?

Fildar42

I succeed to reinstall dropbox after deleting the ./.dropbox directory. I will see if the problem with the default app dropbox.app still exists

Walter

Sure thing @Fildar42 - let us know of any updates!

Fildar42

Hi, it seems the reinstallation fix the problem. I no longer have the dropbox.app as the default application to read XLS, DOC and PDF files.

Thanks for the help

Regards

Walter

No biggie @Fildar42 - I'm just glad to hear it's sorted now.

See you around the Community and take care!