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All of the sudden I can't attach files from Dropbox in emails

For some reason, I can no longer attach files from my Dropbox folders. When I go to attach a file and click on Dropbox it now only brings up recent history. It has always pulled up my entire folder system but now I can't see them. I use a Macbook Pro and this is the case with both Mac Mail and also Outlook. The Dropbox icon is not showing up in my Favorites sidebar. If I go to the app icon on the top of the screen I can go to my folders but I can't get there from email. I used to be able to open Finder and Dropbox was in my Favorites list and I could get to it there but I can't any longer. Thanks for your help!

John

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Walter

Hey @jthomson99, sorry to hear you're having issues with this.

It sounds like you may have been updated to the latest version of the desktop app for Mac OS. Could you let us know the desktop app's exact status and version as shown in your menu bar?

In the meantime, you can download the files you'd like to attach in your email from our website locally to your computer and attach them from there.

Keep us posted please!

Hunadi

I am unable to attach documents stored in Dropbox on my emails. I was able to but now they will not attach.

Megan

Hi @Hunadi, let's jump right into this!

As a first step, can you let me know the steps are you taking on your end? Also, which platform and OS do you use?

Do you use our Dropbox for Gmail add-on?

Let me know more, and we'll take it from there!

vivavie

Hello,

I did not receive your answer to my question according to the impossibity to attach a filé from Dropbox in my emails.

Thank you for your reply and diligence.
Best regards R IAMARENE
My phone is a galaxy s10 notelite

Megan

Hi @vivavie, let's jump right into this!

As a first step, can you let me know the steps you're following on your end? Do you get any errors? Do you use our Dropbox for Gmail add-on?

In the meantime, can you download the files you'd like to attach in your email from our website locally to the device, and attach them from there?

Keep me posted!

vivavie

I wrote my message and use the tool on the right inside of the screen of my phone and when I go on the DROPBOX to get the document and on my email I got the answer below
the answer when I trie to upload a file or document from DROPBOX in my email : impossible to upload the document that's all
Before I never had problem to attach a document to my email it was very straight forward
I wanted to send you the message but I did not fini the way on your email
Thank you for your help sincerely yours

Hannah

Hey @vivavie, thanks for your reply here.

Are you using Gmail and the Gmail app or is it a different email service provider?

Have you uninstalled and reinstalled the Dropbox app, or your email app to see if that helps?

vivavie

I use Google for my emails and I have DROPBOX APP where I have all my documents and file thanks for ypur help

Walter

Hey @vivavie, sorry to jump in, but could you clarify how large is the file you're trying to attach in your email?

Also, are you able to do this normally through a web browser instead of the mobile app?

vivavie

Hello the document is usually one or two pages I never attached heavy file. Before it was pretty easy to do the operation and now it doesnt work i do not understand thanks for your help best regards

Jay

Hi @vivavie, please could you confirm exactly what program you are using to access your emails. Is it the Gmail app, the iOS Mail app, or the Gmail site?

When you want to attach files, what exactly happens? A screenshot of this would be greatly appreciated in your next reply.

vivavie

I am using Gmail on my phone and I got the reply below when trying to upload a document from dropbox :
impossibity to attach the document
Like i wrote in à previous message i did not fond the way to send you the screenshot thanks Best regards

Jay

In your reply, you can copy and paste your screenshot, or click the camera icon in the reply box to attach a screenshot.

vivavie

Sorry but i do not know how to do it i did not find the process .....

Jay

Without more information, it would be difficult to troubleshoot this matter. I'm not certain of how you're trying to upload the file in an email and the exact error.

Can you reply from a desktop machine and attach the screenshot from there, after emailing the screenshot to yourself?

vivavie

May i have an email address where i can send thé sreenshots because trought the chat i can not do it thank you very much

Jay

Thanks, in order to look into this matter in more detail, would it be possible for us to reach out to your email associated with your forum profile?

vivavie

Of course no problem ; my email is

[Removed as per Community Guidelines]

Best regards

Jay

Thanks, I've sent you an email, please could you reply to it when you get a chance!

Cherita

What was the solution for the last query, as I have the same exact problem. When I use Gmail on my Samsung S22 Ultra and try to attach a file from Dropbox it goes back to the email screen and a prompt comes up saying "Couldn't Attach File."

However, if I go to Dropbox first and share a file and click Gmail, the file is attached.

If I start a new email from within Gmail or respond to someone's email, it will not attach.

Yannalfo

Has there been any resolution here?
I've been having this issue for months. Thought it was an issue with my phone but I bought a brand new phone and am still having this issue.

Really disappointed in this being an issue with Dropbox.

Integration with Gmail is kind of the whole point of Dropbox.

Megan

Hi @Yannalfo, thanks for posting here, how are you today?

Due to recent OS changes and changes with the Gmail app, the option to `Attach From Dropbox` is no longer available.

I'd encourage you to start the email from Dropbox app following these steps:

In the Dropbox app go to the overflow menu (3 dots)
Select: Send Copy of File
Select: Gmail
Compose email and click send

Keep in mind that our team is aware of how this problem is affecting your work, however I don’t have a specific timeline right now, but I’ll let you know as soon as I have an update.

Thanks!

Yannalfo

Yikes. I send attachments most commonly on reply emails, sending from the Dropbox app isn't a viable solution.

At least I now know I can stop trying to fix this issue.

Unfortunately, I'll have to find an alternative solution to Dropbox. It was a good run lol

Dannyjester

I have the exact same issue and as mentioned above replying to an email is when I use the attach file from Dropbox so the solution you are offering is not really a solution. Please fix this asap as I, along with thousands of others, will have to move to a different cloud storage option. Thanks.

Yannalfo

Danny, I switched to Microsoft OneDrive and have no complaints.

Cdelange

Im having the same issue from my I-phone 14 pro. I can access directly from the Dropbox app but when i use the “attach a file” from inside an email and go to the dropbox location it says the folder is empty.